--- title: "New Remote Support Client for Mac" slug: "beta-mac-client" description: "Explore the new ScreenMeet Remote Support client for Mac, featuring a refreshed design, enhanced user experience, and intuitive session controls." updated: 2026-02-24T16:40:21Z published: 2026-02-24T16:40:21Z canonical: "docs.screenmeet.com/beta-mac-client" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt > Use this file to discover all available pages before exploring further. # New Remote Support Client for Mac #### We’re excited to introduce the new ScreenMeet Remote Support client for Mac. This introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements. - Agents will start sessions the same way as before—no changes required. - There are no changes to the download process — end users will continue to download the client the same way as before. - End users will notice an updated look with clearer screens for PIN entry, user consent, file transfers, chat, and session controls. - The features you know remain, now presented in a simpler, more intuitive design. - Many enhancements were made to improve both the agent and end-user experience. #### What is new? - In-Session Logs: By clicking the caret in the bottom right corner of the application you can open session logs detailing what has been done in the session. - Screen Share Option: Allows the end user to pick which screen to share during a session. - Remote Support Branding: Allows your ScreenMeet Administrator to customize branding for the Remote Support client. (Available only for Mac - Windows coming soon) - Custom Consent Message: Allows your ScreenMeet Administrator to customize the end user consent message that is displayed. #### Below are images of the new UI you can expect your end-users to see when they are using the new Remote Support Mac client. **Toolbar Icons**: The toolbar icons provide a quick visual indicator of whether features like screen sharing, remote control, and recording are enabled. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-23 163302.png) ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/High Contrast Mode(1).png) **Exit | Minimize | Toggle High Contrast Mode** ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-23 161719(1).png) **Screen Sharing:** Indicates whether your screen is currently being shared with the agent. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-23 161732(3).png) **Agent Connection:** Shows if the agent is connected to the session or not. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-23 161749.png) **Remote Control:** Lets you know when remote control is enabled or disabled. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-23 161803.png) **Recording:** Displays when the session is being recorded. **PIN Code**: Screen end users will see when they open ScreenMeet. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screenshot 2025-08-22 at 12.10.21 PM.png) **End User Consent** (text may vary depending on your organizations settings) ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/User Consent(1).png) **Home Screen Navigation**: This is the first screen your end user sees once they enter a session. From here, they can access all controls and features. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Home(1).png) **Files Screen**: End users can upload files to share with the agent. If the agent uploads a file, it will appear here with options to view the file path or download the file. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Files(2).png) **File Transfer Requested**: When the agent sends a file, the end user will see this pop-up asking them to accept or cancel the transfer. They can choose to automatically accept all future files. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/File Transfer Request(2).png) **In-Session Logs**: This new feature allows both the agent and end user to review session logs together in the active session for quicker and easier troubleshooting. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Logs(2).png) **Chat**: The in-session chat enables real-time communication. The chat window can be focused when new messages arrive. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Chat Display(3).png) **Paused Session**: End users can pause the session, preventing the agent from viewing their screen until they resume. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Paused Session.png) **About Screenmeet**: Shows the version of the application currently installed. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/About.png) **Exit Session**: After clicking ‘Exit’, the end user will see a confirmation pop-up to ensure they want to end the session. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Exit(1).png)