---
title: "Create multiple sessions"
slug: "create-multiple-sessions"
description: "This article serves as a guide on how to create multiple ScreenMeet sesisons in zendesk. "
updated: 2020-06-05T21:58:52Z
published: 2020-06-05T21:58:52Z
canonical: "docs.screenmeet.com/create-multiple-sessions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Multiple Sessions

Agents have the option to create multiple sessions per Case/Incident.

After joining a session and create another session, go back to your ScreenMeet Remote Support tab and select ‘Add Session’.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/zendesk%20create%20new%20session%204.jpg)

Select ‘Create Session’ as you did previously

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/zendesk%20create%20new%20session%202.jpg)

Once the session is created, it will display in open sessions in orange, until the end user joins the session and shares their screen.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/zendesk%20create%20multiple%20session.jpg)

When the end user hits allow and grants the agent permission to view their screen, the color will update to green, and the agent can enter into the session.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/zendesk%20create%20multiple%20session%202.jpg)