---
title: "Custom Windows Tools"
slug: "custom-windows-tools"
description: "Streamline remote support with Custom Windows Tools, enabling quick execution of PowerShell commands to enhance efficiency and reduce errors."
updated: 2025-08-15T04:12:27Z
published: 2025-08-15T04:12:27Z
canonical: "docs.screenmeet.com/custom-windows-tools"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Windows Tools

### Overview

Custom Windows Tools let administrators make pre-approved PowerShell or CMD commands available in the Agent toolbar. This eliminates manual typing or copy/paste during live sessions, reducing the risk of errors and improving resolution times.

### Setup

1. Log in to the [ScreenMeet Console](https://console.screenmeet.com).
2. Go to `Organization > Settings and Policies > Remote Support Settings` → **Custom Windows Tools**.
3. Click **Add New Command**, enter the name and script, and choose whether to **Require Admin**, **Run As Admin**, use **PowerShell**, or **Keep Terminal After Execution**.
4. Click **Save Configuration**.

Security Guidance

Only publish scripts vetted by IT/security. Avoid destructive commands unless approved via change control.

### Common Enterprise Use Cases

****1. Flush DNS & Renew IP** — Fixes stale DNS or IP lease issues**

```plaintext
ipconfig /flushdns && ipconfig /release && ipconfig /renew
```

Helps restore network connectivity without requiring manual IP configuration steps.

****2. Restart Print Spooler** — Resolves stuck print jobs**

```plaintext
Stop-Service -Name Spooler -Force; Start-Service -Name Spooler
```

Quickly restarts the print subsystem, avoiding long troubleshooting steps.

****3. Collect System & Application Logs** — Speeds escalation**

```plaintext
$d="$env:TEMP\SupportLogs"
New-Item -Type Directory -Force -Path $d | Out-Null
Copy-Item "$env:ProgramData\ScreenMeet\Logs\*" $d -Recurse -ErrorAction SilentlyContinue
Compress-Archive -Path "$d\*" -DestinationPath "$env:USERPROFILE\Desktop\SupportLogs.zip" -Force
```

Gathers relevant logs into a single ZIP file for faster handoff to Tier 2/3 support.

****4. Trigger Windows Update Check** — Ensures system is up-to-date**

```plaintext
UsoClient StartScan; UsoClient StartDownload; UsoClient StartInstall
```

Forces a scan and installation of pending updates without navigating through Windows Settings.

****5. Cleanup Temp Files** — Recovers disk space safely**

```plaintext
Get-ChildItem "$env:TEMP","C:\Windows\Temp" -Recurse -Force -ErrorAction SilentlyContinue |
Remove-Item -Force -Recurse -ErrorAction SilentlyContinue
```

Removes temporary files to free up space and improve performance.

### Best Practices

- Use **Require Admin** for commands that make system changes.
- Log output where possible, to aid in auditing and troubleshooting.
- Review and update the command list quarterly.