Remote Support Release Notes Q1 24

24.1.0 - January

Versions

Mac:2.93.510

Windows: 2.91.6

Product Enhancements

• Significantly enhanced the accessibility of the Remote Support client by refining label naming conventions, making it more intuitive for screen reader users.

• Optimized keyboard focus management within the viewer UI, facilitating smoother remote and local interactions and enhancing the overall user experience.

• Improved the visual clarity of the keyboard focus indicator in the Invite Agents window, ensuring a cleaner and more user-friendly interface.

• Ensured custom tools windows are fully accessible, broadening usability for individuals utilizing assistive technologies.

• Upgraded the screen annotations toolbar, augmenting accessibility and user interaction capabilities.

• Implemented a strategy to set the default focus on critical windows immediately upon access, streamlining user navigation and improving usability.

Bug Fixes

• Addressed an issue where an 'End session' pop-up would erroneously appear after initiating a session on MacOS, eliminating unwanted interruptions.

• Resolved a clipboard pasting discrepancy from host to remote, enhancing the reliability and functionality of remote sessions.

• Refined the wording in the consent dialog for improved clarity and understanding, ensuring a better user experience.

24.2.0 - February

Versions

Mac:2.94.536

Windows: 2.94.10

Product Enhancements

• Introduced the ability to pan a zoomed-in remote desktop in an accessible manner, greatly enhancing navigation for users with accessibility needs.

• Enabled the movement of windows via keyboard, significantly improving accessibility for users who do not use a mouse.

• Rectified an issue where the screen reader was not functioning on Windows, ensuring the platform is accessible to users with visual impairments.

• Launched a high contrast theme for Windows, aiding users with visual impairments in distinguishing between UI elements more effectively.

• Enhanced the non-text contrast for the Remote Support client on Windows, making UI elements more discernible.

• Undertook a comprehensive UI refactoring for Windows to bolster accessibility and enhance the user interface.

Bug Fixes

• Eliminated a bug that caused session closures after resuming network connectivity on MacOS, ensuring a more stable and reliable session experience.

• Corrected the misleading appearance of the 'Pause' button as active when the network was disconnected on Windows, enhancing user interface accuracy.

• Fixed an issue with session resumption following an auto-update on Windows, facilitating a smoother and more reliable update process.

• Updated the language in the consent dialog to ensure greater clarity and comprehensiveness, enhancing user comprehension and satisfaction.

24.3.0 - March

Versions

Mac:2.95.557

Windows: 2.95.8

Product Enhancements

• Executed a series of accessibility enhancements for both MacOS and Windows, marking a significant initiative towards improving usability for all users, especially those with disabilities.

• Introduced participant typing notifications for both MacOS and Windows platforms, fostering a more interactive and engaging communication experience during sessions.

• Enabled the configuration of OrgRestrictList via the command line on MacOS, offering more customization options and enhancing security measures.

• Launched automatic chat window pop-up notifications for users on both MacOS and Windows, ensuring immediate awareness of new messages and enhancing the communication flow.

Bug Fixes

• Rectified an issue where remote control keystrokes were not transmitted to the remote device on Windows, significantly improving control during sessions.

• Addressed a race condition on Windows that previously led to errors during session launch, ensuring a smoother and error-free starting experience.