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Reviewing a Replay
- 20 Jan 2023
- 1 Minute zum Lesen
- Drucken
- DunkelLicht
- pdf
Reviewing a Replay
- Aktualisiert am 20 Jan 2023
- 1 Minute zum Lesen
- Drucken
- DunkelLicht
- pdf
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Artikel-Zusammenfassung
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The Support Agent can retrieve the recording directly from the case attachment on their CRM platform.
You can also locate the file if the session is started within the console within your session history.
Reviewing Sessions within your CRM
Salesforce: Reviewing a Session
ServiceNow: Reviewing a Session
Zendesk: Reviewing a Session
Dynamics: Reviewing a Session
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