Remote Control

Cobrowse does support remote control by the agent after requesting permission from the user. Remote Control must be enabled in the Cobrowse Configuration settings by the organization admin before agents will be presented with the option to start remote control during a session.

Cobrowse remote control currently supports most interactions and inputs.

It can also be selectively disabled for certain elements or blocks within in a page. To do they must be marked with either a class .cb-norc or an element attribute data-cb-norc="true".

Examples:

<input type="submit" class="cb-norc" value="Confirm Order">
<input type="submit" data-cb-norc="true" value="Confirm Order">

<form id="sensitiveData" class="cb-norc">
    <input type="text" id="credit_card_number">
    <input type="password" id="password">
</form