• 27 Oct 2020
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What’s New - October 2020


  • File Transfer V2
  • MacOS Big Sur Support
  • Chat Text Field Expandable
  • Session Duration shown on Toolbar
  • Reboot/Reconnect in safemode when connected to WiFi

Bug/Performance Fixes

  • Coordinate mapping was off in whiteboard during tiles mode
  • Scrolling up is now the same speed as scrolling down
  • Fixed resizing issues with chat box

File Transfer V2

We have rewritten our file transfer from the ground up to give end users more visibility and more control over their transferred files. Some new features are new download window, automatic re-download, support for long file names, new file transfer badge, and many more. You can find out all these features and more by clicking here.

Downloads window

  • The number of consecutive file transfers now capped at 2.

  • Current status of the file transfer shown in the bottom right corner. It can be (Queued, Error)

  • Users can cancel file transfer while it is in the Queued state, during transfer itself, or in the Error state

Automatic re-download

The download will automatically restart if it failed during the connection loss.

Support for the long file names.

We now support download for the files with no limitation on the length of the file name. 

New File Transfer badge

Updated Download request dialog

Shows files to download and their size

New Unsent files dialog

Shows files that were rejected during upload on a basis of size or type.Chat Text Field Expandable

We heard your suggestions and built out a better chat box for agents. Agents have the ability to write multi-line messages to end users and able to easily read what they write in chat before sending it out.

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