Remote Support Release Notes Q1 24

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Versions

Mac:2.93.510

Windows: 2.91.6

Significantly enhanced the accessibility of the Remote Support client by refining label naming conventions, making it more intuitive for screen reader users.
Optimized keyboard focus management within the viewer UI, facilitating smoother remote and local interactions and enhancing the overall user experience.
Improved the visual clarity of the keyboard focus indicator in the Invite Agents window, ensuring a cleaner and more user-friendly interface.
Ensured custom tools windows are fully accessible, broadening usability for individuals utilizing assistive technologies.
Upgraded the screen annotations toolbar, augmenting accessibility and user interaction capabilities.
Implemented a strategy to set the default focus on critical windows immediately upon access, streamlining user navigation and improving usability.

Addressed an issue where an 'End session' pop-up would erroneously appear after initiating a session on MacOS, eliminating unwanted interruptions.
Resolved a clipboard pasting discrepancy from host to remote, enhancing the reliability and functionality of remote sessions.
Refined the wording in the consent dialog for improved clarity and understanding, ensuring a better user experience.

Versions

Mac:2.94.536

Windows: 2.94.10

Introduced the ability to pan a zoomed-in remote desktop in an accessible manner, greatly enhancing navigation for users with accessibility needs.
Enabled the movement of windows via keyboard, significantly improving accessibility for users who do not use a mouse.
Rectified an issue where the screen reader was not functioning on Windows, ensuring the platform is accessible to users with visual impairments.
Launched a high contrast theme for Windows, aiding users with visual impairments in distinguishing between UI elements more effectively.
Enhanced the non-text contrast for the Remote Support client on Windows, making UI elements more discernible.
Undertook a comprehensive UI refactoring for Windows to bolster accessibility and enhance the user interface.

Eliminated a bug that caused session closures after resuming network connectivity on MacOS, ensuring a more stable and reliable session experience.
Corrected the misleading appearance of the 'Pause' button as active when the network was disconnected on Windows, enhancing user interface accuracy.
Fixed an issue with session resumption following an auto-update on Windows, facilitating a smoother and more reliable update process.
Updated the language in the consent dialog to ensure greater clarity and comprehensiveness, enhancing user comprehension and satisfaction.

Versions

Mac:2.95.557

Windows: 2.95.8

Executed a series of accessibility enhancements for both MacOS and Windows, marking a significant initiative towards improving usability for all users, especially those with disabilities.
Introduced participant typing notifications for both MacOS and Windows platforms, fostering a more interactive and engaging communication experience during sessions.
Enabled the configuration of OrgRestrictList via the command line on MacOS, offering more customization options and enhancing security measures.
Launched automatic chat window pop-up notifications for users on both MacOS and Windows, ensuring immediate awareness of new messages and enhancing the communication flow.

Rectified an issue where remote control keystrokes were not transmitted to the remote device on Windows, significantly improving control during sessions.
Addressed a race condition on Windows that previously led to errors during session launch, ensuring a smoother and error-free starting experience.

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