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    Screenshot
    • 31 Jan 2022
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    Contents

    Screenshot

    • Updated on 31 Jan 2022
    • 1 Minute to read
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    Article summary

    Remote Support Screenshot Overview

    Agents can easily take screenshots of the customer’s screen directly from the toolbar. 
    Three options are presented
    Download to Computer – Screenshot will be downloaded to the Agent’s machine
    Upload to User – Screenshot will be uploaded to customer’s machine and will be shown under "File Transfer"
    Upload to Case – Screenshot will be uploaded to CRM/ITSM case
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