Review Agent Sessions

Introduction

This document outlines the process for reviewing agent sessions in ScreenMeet, including accessing session history, viewing session details, and interpreting metrics.

Accessing Global Session History

From the main navigation on console.screenmeet.com, select Global Session History to view all organization sessions.

This list includes active and closed sessions with sortable columns for Id, Case, Status, Pin, Updated At, Created At, Expires At, External User Id, and User Description.

Filtering and Searching Sessions

• Use the Search bar to locate sessions by Id or keyword.

• Apply Filter by options to narrow results.

• Click Refresh List to update the displayed sessions.

Viewing Session Details

Click a session Id to open its details. The session information includes:

• Session Id and Session PIN

• Status (active or closed)

• Recording status

• Created At and Updated At timestamps

• Session Preservation state with option to preserve

Session Log

The Session Log tab lists chronological events with timestamps, types, and messages. Examples include user connections, video stream starts, agent joins, tool permission requests, chat messages, and session end events.

System Info

The System Info tab shows device properties from the end-user, including model, manufacturer, OS version, build numbers, security patch level, root status, kernel version, and total RAM.

Files

The Files tab displays uploaded session files with columns for Name, Type, Provider, Uploader, Size, and Status. If no files were uploaded, it will state No results to display.’

Metrics

The Metrics tab provides performance data for the session. Metrics include:

• Agent and user FPS, RTT, bitrate, connect counts, latency, handshake time, bandwidth, disconnect counts, packet loss, auth validation time, and WebRTC connection times

• Each metric shows Total, Average, Median, Min, Max, and Standard Deviation values

Conclusion

By following these steps, administrators can effectively review agent sessions, analyze activity, verify system details, and assess performance metrics to ensure session quality and resolve issues.