- Introduction
- Remote Support
- Overview
- Requirements
- Admin Guide
- Agent Guide
- Settings and Policies
- Release Notes
- Live
- Beam
- Overview
- Requirements
- Admin Guide
- Setting up a Beam Group
- Edit Settings
- Edit Access to the Beams Group
- Installing the Windows Beam Client to a Device
- Installing the MacOS Beam Client to a Device
- Deploying Beam Across the Organization to Windows Devices
- Deploying Beam Across the Organization to Mac Devices
- Changing Beam Settings on a Device
- Agent Guide
- Release Notes
- CoBrowse
- Replay
- Live Plus
- Mobile SDK
- ScreenMeet AI
- Integrations
- Salesforce
- Overview
- Requirements
- Installation
- Administrator installation checklist
- Getting Application from the AppExchange
- Permissions Overview and Roles
- Service Account Setup
- Permission Assignment
- Adding the ScreenMeet Component to Object Records
- Enabling features within the Salesforce + ScreenMeet component
- AI Summarization
- Upgrading the ScreenMeet application to 1.12+
- Additional Features
- Apex API
- Agent Guide
- Troubleshooting
- Release Notes
- ServiceNow
- Zendesk
- Microsoft D365
- Genesys
- Salesforce
- ScreenMeet Administrator Tools
- Trial Accounts
- ScreenMeet Developer Portal
- Training Resources
- Getting Help
Overview
Overview
ScreenMeet's AI solutions streamline remote support by providing automated summarization and real-time assistance. These tools save time, improve accuracy, and enhance customer satisfaction, all while maintaining robust data security and compliance with SOC2 and ISO 27001 standards.
AI Summarization
AI Summarization captures detailed session data and converts it into human-readable summaries. These summaries are reviewed by agents and integrated into CRM/ITSM platforms, significantly reducing the time spent on administrative tasks and improving the accuracy of support documentation.
AI Assist
AI Assist offers context-aware, real-time advice during support sessions. It helps agents quickly gather relevant information and solutions, reducing resolution times and improving first-contact resolution rates. This tool ensures agents can efficiently address customer issues, leading to higher satisfaction and productivity.