ScreenMeet Beam + ServiceNow Installation

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Overview

ScreenMeet Beam has been integrated into ServiceNow as it's own application.

The ScreenMeet Beam application can be installed using the following link.

Note

The base ScreenMeet application must also be installed and configured before proceeding.
https://docs.screenmeet.com/v1/docs/finding-screenmeet-in-the-servicenow-store-1

Navigate to the Beam application, once installed, inside of ServiceNow and click on "Create Beam Group".

You may create Beam groups based on geolocation or other specific targeting behavior.

These Beam groups can have varied permissions, such as specific agents only being able to access a given group.

When creating the Beam Group, you will be prompted to name it and select who can access the devices contained within the group.

Who Can Access these Devices:

User External ACL: Requires ScreenMeet version 2.9.11 or newer. This will display all users with the appropriate groups or roles.
Specific Users: This will provide you a list of users that have the appropriate role and have either loaded the ScreenMeet component in ServiceNow or logged in via console.screenmeet.com. If your user has the correct role but has not done either of the other steps, they will not show up in your list of users to add.
Organization Administrators Only: All ServiceNow Administrators
All Agents: All active users in your ServiceNow org.