Starting a session

The instructions below will guide you on how to start a Remote Support call within the ScreenMeet Console.

1. Navigate to console.screenmeet.com and login with your username. Your login method(Salesforce, ServiceNow, Azure, etc) will vary based upon how your organization has been setup.
2. Upon landing on the home page, the session creation screen will be visible. Click on the "Remote Support" button if you have multiple ScreenMeet products enabled within your organization. 
3. Enable any pre-session settings that are required such as recording, administrator escalation, etc prior to starting the session..
4. Enter a description of the support session.
5. Click on the green "Start Session" button.
6. Provide the user with either the myhelpscreen.com + pin combination or click on the "page" icon on the "send them this URL" section to copy/paste the link to be sent. Information about session initiation can be referenced here. 
7. Once the user has downloaded, ran, and accepted the session, you will be prompted with an enter session button. This button when clicked will enter you into the session. 

Starting sessions within your CRM

Salesforce: Starting a Session 

ServiceNow: Starting a Session 

Zendesk: Starting a Session 

Dynamics: Starting a Session