Enabling features within the Salesforce + ScreenMeet component

ScreenMeet Component Features

Within the component of ScreenMeet, there are notable features that can be enabled that are specific to component/Salesforce behavior. 

Viewing the features/settings

Navigate to the page layout where you have deployed the ScreenMeet Component to.

As a Salesforce administrator, click on the ScreenMeet component when in the page layout.

Support Multiple Sessions

This feature allows multiple sessions to be created concurrently.

Enable Scheduling

This feature, when enabled, allows sessions to be scheduled later in the future.

The session will automatically start at the scheduled time so the agent may return to the case/object and join the session seamlessly. 

Allow Agents to enter support sessions early

This feature allows agents to enter the remote support session before their end user/customer has joined. 

Typically, the remote support session will require the user to join first before letting the agent join if this is disabled.