Remote Support Features

Remote Support settings allow administrators the options to configure ScreenMeet to their suit their organization’s needs.

Session Recording is a drop-down list that gives the Administrator the option to:
• Always record
• Never record
• Let the agent decide

Filetransfer is a drop-down list that controls how files are transferred between the Agent and the user:
• Disable file transfer
• Bi-directional
• Agent to user only
• User to agent only

In addition, Administrators have the option to enable or disable other configuration settings, including:

• Chat between agent and user
• Remote control of user's device
• URL invite for additional agents to join a support session
• Laser pointer
• UAC escalation of Windows device
• Log remote control strokes to session log
• Windows Tools
• Reboot and reconnect to the remote device
• Run terminal commands
• Stream Performance Tuning
• Agent Obfuscation
• Reboot in Safe Mode
• Screenshot tool
• Whiteboard screen drawing
• Agents can pre-request remote control and Administrator permissions on Windows devices
• Auto-login feature
• Keyboard Mapping to Agent or Client's Language
• Privacy Curtain