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Retrieving Logs

  • Actualizado en Jun 16, 2026
  • Publicado el Jul 1, 2020
  • 1 minuto(s) leído(s)
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Generating logs provides the ScreenMeet team with the details needed to investigate and resolve potential issues.

Versions 3.125.14 and newer

Windows

  1. Logs are generated directly in the session for the agent to review.

  2. In the bottom right corner of the ScreenMeet client, click Open the log viewer

  3. Review the logs

  4. Ensure all boxes are checked

  5. Click File → Save as txt file

  6. Attach the txt file to your support ticket with ScreenMeet for review.

Mac

  1. Logs can be located in Users/Shared/ScreenMeetSupport

Versions 2.118.2 and prior

Windows

  1. Download the executable 

  2. Go to the folder where the executable file is located

  3. Right click + Shift then "Open Powershell"

  4. Type "screenmeet" should display “ScreenMeetSupport.exe”. Pressing tab will autocomplete the entry.

  5. Press space and type loglevel="debug"

  6. Press Enter

##This is the command
.\ScreenMeetSupport.exe loglevel="debug"

  1. Once the Session has ended, you can access the logs in this directory: C:\ProgramData\Projector Inc\ScreenMeet Support\Logs

Mac

  1. Logs can be located in Users/Shared/ScreenMeetSupport