Cobrowse | Enable Product | cobrowse | Grants the agent access to launch embedded, browser-based support sessions on the customer's web page. |
Cobrowse | Confidential Overlay | cobrowse_confidentialOverlayEnable | Masks or visually blocks sensitive fields (like credit cards or passwords) on the webpage so the agent cannot see them. |
Cobrowse | Form Fill | cobrowse_formFill | Allows the agent to type into text boxes or interact with form fields on the customer's web page. |
Cobrowse | Highlighter | cobrowse_highlighter | Provides a tool for the agent to draw to highlight specific text or elements on the page. |
Cobrowse | Laser Pointer | cobrowse_laserPointer | Displays a virtual laser pointer cursor on the customer's screen where the agent is pointing, without clicking elements. |
Cobrowse | Link Scrambling | cobrowse_linkScrambling | Obfuscates specific URLs or navigational links to protect customer privacy or proprietary site structures. |
Cobrowse | Recording | cobrowse_recording | Enables the automatic video capture of the browser session activity for auditing or training. |
Cobrowse | Recording Enabled | cobrowse_recordingEnabled | A global or user-level toggle that dictates if the recording module is active |
Cobrowse | Recording - Agent Choice | cobrowse_recording_agent_choice | Provides a UI button for the agent to manually start, pause, or stop the recording at their discretion when creating the session. |
Cobrowse | Remote Control | cobrowse_remoteControl | Upgrades the session from view-only, allowing the agent to actively click and navigate the customer's browser. |
Cobrowse | Screenshot | cobrowse_screenshot | Allows the agent to capture a static image of the current web page view to save to the case/ticket. |
Cobrowse | Session Storage | cobrowse_sessionStorage | Dictates whether session artifacts (like chat logs or metadata) are retained and saved after the session ends. |
Cobrowse | URL Invite | cobrowse_urlinvite | Allows the agent to generate and send a direct link to another agent to join and assist with the session. |
Cobrowse | Video Chat | cobrowse_videoChat | Enables a picture-in-picture webcam feed to communicate face-to-face while navigating the website (Requires ScreenMeet Live product entitlement) |
Live | Enable Product | live | Grants the agent access to the web-based video and audio conferencing meeting tool. |
Live | Audio | live_audio | Enables microphone and audio transmission capabilities within the meeting room. |
Live | Audio - Agent Choice | live_audio_agent_choice | Allows the agent to choose whether audio is enabled or disabled at the start of the session. |
Live | Background Blur | live_background_blur | Provides a visual filter to blur out the user's physical background behind them on the webcam feed. |
Live | Blur Default | live_blur_default | Forces the background blur filter to be applied automatically as soon as the camera is turned on. |
Live | Chat | live_chat | Enables a text-based messaging panel for participants to type to each other during the meeting. |
Live | Guest Change Resolution | live_guest_change_resolution | Allows the customer (guest) to adjust their video stream quality to accommodate poor bandwidth. |
Live | Guest Invite | live_guest_invite | Permits the customer to generate a link to invite external participants into the active meeting. |
Live | Guest Screen Share | live_guest_screenshare | Grants the customer the ability to broadcast their entire desktop or application window to the room. |
Live | Guest Video | live_guest_video | Allows the customer to turn on their webcam to stream video to the agent. |
Live | Host Change Resolution | live_host_change_resolution | Allows the agent (host) to adjust their own video stream quality to manage bandwidth. |
Live | Host Create Child Session | live_host_create_child_session | Enables the agent to spin off a breakout room or escalate the current meeting into a secondary session. |
Live | Host Invite | live_host_invite | Allows the agent to invite additional subject matter experts or participants to the current meeting. |
Live | Host Screen Share | live_host_screenshare | Grants the agent the ability to broadcast their desktop or application window to the customer. |
Live | Host Video | live_host_video | Allows the agent to turn on their webcam to stream video to the customer. |
Live | Knock | live_knock | Enables a "waiting room" feature where attendees must request entry and be admitted by the host. |
Live | Knock - Agent Choice | live_knock_agent_choice | Gives the agent the option to toggle the waiting room on or off, or bypass it entirely for a session. |
Live | Laser Pointer | live_laser_pointer | Provides a highly visible, temporary cursor for pointing out details during a screen share. |
Live | Record | live_record | Enables the capture of the meeting's video, audio, and screen sharing streams. |
Live | Record - Agent Choice | live_record_agent_choice | Allows the agent to manually start, pause, or stop the meeting recording. |
Live | Record - Opt In | live_record_opt_in | Forces a prompt requiring participants to explicitly consent before the recording starts. |
Live | Recording Type | live_recording_type | Determines the format of the recording (e.g., active speaker view vs. gallery view, or cloud vs. local storage). |
Live | Screen Annotations | live_screen_annotations | Allows users to draw, circle, or add text overlays onto a shared screen. |
Live | Start Audio Enabled | live_start_audio_enabled | Automatically activates the user's microphone the moment they enter the meeting. |
Live | Start Video Enabled | live_start_video_enabled | Automatically activates the user's webcam the moment they enter the meeting. |
Live | Zoom | live_zoom | Allows participants to digitally zoom in on a shared screen or video feed for better visibility. |
Remote Support | Enable Product | remotesupport | Grants access to the heavy-duty downloaded client app for full operating system control. |
Remote Support | Auto Login | remotesupport_autologin | Allows the agent's connection to persist and automatically log back in after restarting the remote machine. |
Remote Support | Chat | remotesupport_chat | Enables a standalone text chat window between the agent and the end-user on the remote desktop. |
Remote Support | Laser Pointer | remotesupport_laserpointer | Gives the agent a pointer to indicate items on the remote screen without actually sending mouse clicks to the OS. |
Remote Support | Pre Request Admin | remotesupport_prerequestadmin | Automatically asks the end-user to grant elevated/administrative privileges to the agent upon connecting. |
Remote Support | Pre Request RC | remotesupport_prerequestrc | Automatically prompts the end-user to approve full keyboard and mouse control upon joining, skipping view-only mode. |
Remote Support | Privacy Curtain | remotesupport_privacycurtain | Blacks out the physical monitor of the remote machine so local bystanders cannot see what the agent is doing. |
Remote Support | Reboot | remotesupport_reboot | Gives the agent a quick-action button to initiate a standard restart of the remote machine. |
Remote Support | Recording | remotesupport_recording | Captures video of the remote desktop session for compliance and ticketing purposes. |
Remote Support | Recording - Agent Choice | remotesupport_recording_agent_choice | Allows the agent to manually turn the remote session recording on or off. |
Remote Support | Remote Control | remotesupport_remotecontrol | Grants the agent the ability to send keyboard strokes and mouse clicks to interact with the remote OS. |
Remote Support | Run | remotesupport_run | Provides quick access to a command prompt or Windows "Run" dialog for executing scripts or system commands. |
Remote Support | Safe Reboot | remotesupport_safereboot | Allows the agent to restart the remote machine directly into Safe Mode and automatically reconnect. |
Remote Support | Screenshot | remotesupport_screenshot | Lets the agent capture static images of the remote desktop to attach to support tickets. |
Remote Support | UAC | remotesupport_uac | Allows the agent to view and click on Windows User Account Control (UAC) security prompts on the remote screen. |
Remote Support | URL Invite | remotesupport_urlinvite | Enables the creation of a direct link for the agent to invite other agents into the session |
Remote Support | Whiteboard | remotesupport_whiteboard | Provides drawing tools for the agent to sketch, circle, or write directly over the remote user's desktop interface. |
Remote Support | Windows Tools | remotesupport_windowstools | Gives the agent quick-launch access to native OS utilities (like Task Manager, Registry Editor, or Event Viewer). |
