---
title: "File and Recording Storage for Remote Support"
slug: "file-recording-storage"
description: "Learn how to configure cloud file storage for ScreenMeet sessions, including options for CRM, AWS, and Azure, ensuring compliance and security."
updated: 2026-07-15T18:32:49Z
published: 2026-07-15T18:32:49Z
canonical: "docs.screenmeet.com/file-recording-storage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# File & Recording Storage

## Configuring Cloud File Storage

This article describes how administrators can configure cloud file storage options for ScreenMeet sessions, screenshots, and access permissions.

---

### Session File Storage Destinations

Session files can be stored in one of the following locations:

- **CRM Case:** Files can be uploaded either to the parent CRM object (e.g., Incident, Case) or to the ScreenMeet session record created within the CRM.
- **ScreenMeet Cloud:** Included with all ScreenMeet subscriptions. Files are hosted in ScreenMeet’s AWS infrastructure within United States datacenters. Storage consumption is unlimited; however, all files are automatically pruned after 90 days.
- **AWS S3 Bucket:** Requires the organization’s own AWS infrastructure. Suitable for customers needing extended or custom file retention, storage in specific regions for compliance, or alignment with internal security policies. [Learn more about AWS S3 file storage](https://docs.screenmeet.com/docs/aws-s3-file-storage).
- **Azure Blob Storage:** Requires the organization’s own Azure infrastructure. Supports retention customization, regional data residency requirements, and compliance alignment within Azure environments. [Learn more about Azure Blob storage](https://docs.screenmeet.com/docs/using-your-azure-blob-for-screenmeet-file-storage).

### Screenshot Storage Destinations

Screenshots captured during a session can be stored in the same supported locations:

- **CRM Case:** Screenshots may be stored on the parent CRM object or the corresponding ScreenMeet session record.
- **ScreenMeet Cloud:** Included with all ScreenMeet subscriptions. Files are hosted in ScreenMeet’s AWS infrastructure within United States datacenters. Storage consumption is unlimited; however, all files are automatically pruned after 90 days.

### CRM Case Configuration

If file storage or screenshots are configured to save to the CRM Case, you must also select the record where those files will be attached.

- Login to [console.screenmeet.com](http://console.screenmeet.com) as an administrator
- Click **Organization** → **Settings & Policies**
- Click **ServiceNow Integration** or **Salesforce Integration**
- **Attach Files to:** This setting applies to files transferred during the session
  - ScreenMeet Session
  - Parent Record (We recommend the Parent Record. Your agents will be able to easily locate any files from the session.)
- **Attach Recordings to:** This setting applies to session recordings
  - ScreenMeet Session
  - Parent Record (We recommend the Parent Record. Your agents will be able to easily locate any recordings from the session.)