FAQ

Network Configuration

Important: In order to ensure Screenmeet/ScreenMeet Remote Assist works per specification, the following network configurations are needed:

-Whitelist “*.screenmeet.com” and “*.scrn.mt” for port 443 via TCP and UDP

You may check your network configuration with our validation tool available here.

Remote Support - Supported Browsers (Agent)

ScreenMeet Support supports the following browsers and versions for Agent use in support sessions:

Chrome: 72+

Firefox: 65+

Edge: 17+

Safari: 12+

Remote Support - Supported OS (User)

The ScreenMeet Support client supports the following OS and versions on end user devices:

Windows: 7, 8 , 10, 10S

MacOS: 10.10+

Linux: Ubuntu 18.04.3+, Redhat 7.6+

iOS: 12.3.x+

Android: 5.0+

Windows Server: Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016

Cobrowse 

ScreenMeet Cobrowse supports the following browser and versions on the end user devices:

Windows: Edge, IE11, Chrome, Firefox

MacOS: Safari, Chrome, Firefox

iOS: Safari, Chrome

Android: Chrome, Firefox

Live Video/Voice

ScreenMeet Live supports the following browsers and versions on the end user devices:

Windows: Edge, Chrome, Firefox

MacOS: Safari, Chrome, Firefox

iOS: Safari

Android: Chrome, Firefox

[Chrome vers 72+, Firefox vers 65+, Edge vers 17+, Safari vers 12+]