---
title: "Hosting a CoBrowse session"
slug: "hosting-a-cobrowse-session"
description: "Explore CoBrowse features like laser pointer, highlighter, remote control, and file transfer to enhance user support and engagement in real-time sessions."
updated: 2023-11-09T19:24:15Z
published: 2023-11-09T19:24:15Z
canonical: "docs.screenmeet.com/hosting-a-cobrowse-session"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hosting a Session

## Hosting a CoBrowse Sesssion

The following outline of information serves as an introduction to the features available to an agent within the CoBrowse application.

- 
- **Request Laser Pointer** - Determines if the agent can display a red dot/laser where their cursor is pointing to guide the end users attention.
- **Request Highlighter** - Determines if the agent can highlight/draw on the screen. These drawings are visible to the end user on the web page.
- **Request Remote Control** - Determines if an agent can remotely control the page that the end user is on. Note:this does not extend control outside of the web page(s) in which the CoBrowse application is installed into.
- **Screenshot** - Determines if the agent can screenshot the user's screen.
- **Unlock Scrolling** - Determines if the agent can scroll on the page independently. The user will not see any scrolling that the agent does when this is enabled.
- **Video Chat** - If your account also has access to the Live platform, you can escalate the CoBrowse session to a video/audio chat.
- **System Info** - Displays information about the end users device.
- **View or Invite Agents** - Allows the agent to invite more agents to join the session or view the current agent attendees.
- **File Transfer** - Allows file transferring between the agent and end user.
- **Leave Session** - Allows the agent to leave/end the session.
- **Timer** - Displays the duration of the current session.
- **Full Screen -** Allows the agent to view the CoBrowse viewer within a full-screen view
  - Currently, it is only visible if the embedded iFrame version of CoBrowse within Salesforce is used.
- **Advanced Settings** - Allows the agent to change the language that is displayed.