Create Multiple Sessions

Agents have the option to create multiple sessions per Case/Incident.

After joining a session and create another session, go back to your ScreenMeet Remote Support tab and select ‘Add Session’.

Select ‘Create Session’ as you did previously

Once the session is created, it will display in open sessions in orange, until the end user joins the session and shares their screen.

When the end user hits allow and grants the agent permission to view their screen, the color will update to green, and the agent can enter into the session.