Remote Support Release Notes Q3 22
  • 13 Mar 2023
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Remote Support Release Notes Q3 22

  • PDF

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Article Summary

22.9

Bug Fixes

  • Corrected an issue that caused chat to be displayed despite having chat disabled in settings.
  • Corrected an issue that displayed non-ASCII characters improperly. 

22.8 

Bug Fixes

  • Corrected an issue that prevented ScreenMeet tools from working in rare cases.

22.7 

Bug Fixes

  • Corrected an issue that prevented joining sessions on virtual machines.
  • Corrected an issue that caused the "open this application" flow on myhelpscreen.com to appear improperly.

22.6 

Product Enhancements

  • Android support app has been updated to use new secured endpoint.
  • Android support app now supports new SSL certificate and allows the user to bypass an out of date SSL certificate. 
  • iOS app now supports new SSL certificate and allows a bypass warning screen similar to Android/Windows.

22.5 

Product Enhancements

  • Agent chat window has been updated to now include a send button and resizable input field.
  • Agent chat window now has splitter, styles, and multi-line support
  • Mac client can now open preinstalled PKG remote support file when visiting the support download page.
  • the iOS client has been updated to support new SSL certificates 
  • User experience for the copy/paste feature has been updated to no longer require remote clipboard.
  • Windows Tools UI for the Agent Viewer has been updated to support resizing to a smaller window

Bug Fixes

  • Resolved margin issues with the Advanced Settings window 
  • Resolved an issue where remote support system information is inaccurate. 
  • Resolved an issue where the Edge browser download pointer pointed to the wrong location. 
  • Resolved an issue on macOS where remote control works improperly when the User stops it while the network is disconnected
  • Resolved an issue where a session may get disconnected when an Agent is remotely controlling a User’s device with macOS Monterey
  • Resolved an issue where installation of Windows client fails after manually uninstalling the previous version of the client.
  • Resolved issue where Windows client crashes when install on Azure VM
  • Resolved issue where WindowsServiceLog DB file remained after the session ended.



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