Overview
  • 30 Jan 2022
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Overview

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ScreenMeet Replay Overview

ScreenMeet Replay allows your customers to record the issue they're having along with an audio description and submit the recording automatically to a CRM Case. The agent can then review the recorded issue ahead of the call with the customer or solve it there and then. Replay can also be used by agents to create videos and share with customers on a portal or individually as a sort of how-to-guide.


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