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RS Settings
- 15 Aug 2025
- 3 読む分
- 印刷する
- 闇光
- PDF
RS Settings
- 更新日 15 Aug 2025
- 3 読む分
- 印刷する
- 闇光
- PDF
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Remote Support Settings
Introduction
Configure global behavior, feature access, and security options for ScreenMeet Remote Support. This article consolidates timeout controls, keyboard mapping, privacy curtain, auto‑login, and Safe Mode reboot.
Behavior & Policy Settings
Setting | Description | Default | Recommendation |
|---|---|---|---|
Recording Opt-Out Allowed | Session continues if end user rejects recording. | Off | Enable if you prioritize end‑user privacy. |
Focus on Chat Message | Brings session window forward on new chat. | Off | Enable if quick response to chat is required. |
Clipboard Default to On when starting remote control | Clipboard sharing auto‑enables at start of control. | Off | Enable for speed or keep Off for stricter security. |
Remote Control Interference by User | Behavior when user interrupts control. | Do Nothing | Adjust if stricter handling/logging is needed. |
Show License Agreement | Displays license agreement at session start. | On | Leave On for compliance. |
Session Idle Time‑out Seconds | Ends a session after the specified period of inactivity. | 14,400 (4h) | Tune per security policy. |
New Session Timeout | Ends a session if nobody connects within the limit. | 3,600 (1h) | Prevents abandoned sessions. |
Auto‑close Timeout Duration (sec) | Closes the application after session end. | 60 | Increase only if post‑session work is required. |
Auto‑close File Retention | Keep or remove downloaded files on auto‑close. | Keep | Set to Remove for higher data protection. |
Hides User’s Wallpaper | Temporarily remove wallpaper during session. | Off | Enable for privacy or slight performance gain. |
Keyboard Mapping | Use Agent’s or User’s keyboard layout. | Agent’s | See “Keyboard Mapping”. |
Select Screen Policy | Who can choose which monitor to share. | Agent Only | Use User Only or Both for collaboration. |
Session ID Length | Length of generated session ID. | 6 | Increase for greater uniqueness if needed. |
Session PIN Length | Length of session PIN. | 6 | Increase if policy requires stronger PINs. |
Feature Enablement
Feature | Description | Default | Guidance |
|---|---|---|---|
Session Recording | Record session content. | Let the Agent Decide | Enable for audit/training per privacy rules. |
File Transfer | Exchange files (bi‑directional/one‑way). | Bi‑Directional | Restrict if data handling limits apply. |
Enable Chat | In‑session text chat. | On | Recommended. |
Remote Control | Agent can control user device. | On | Essential for support. |
URL Invites | Invite participants via link. | On | Disable if access must be tightly managed. |
Laser Pointer | On‑screen pointer for guidance. | On | Useful for directing user actions. |
Whiteboard Screen Drawing | Allows the agent to draw shapes on the user's screen as part of the annotation feature. | On | Enable for visual instruction and collaboration. |
UAC Admin Escalation (Windows) | Request admin privileges. | On | Needed for admin tasks. |
Log Remote Control Keystrokes | Record all keystrokes in logs. | Off | Avoid unless strictly necessary. |
Windows Tools | Access built‑in Windows utilities. | On | Keep On for diagnostics. |
Reboot and Re‑Connect | Reboot device and auto‑reconnect. | On | Recommended for restarts. |
Run Terminal Commands | Execute commands via console. | On | Required for advanced troubleshooting. |
Stream Performance Tuning | Adjust stream quality for stability. | On | Use under varying networks. |
Agent Obfuscation | Mask agent identity (e.g., first name only). | First Name Only | Enable for agent privacy. |
Reboot in Safe Mode | Reboot to Windows Safe Mode. | On | See “Reboot to Safe Mode”. |
Allows Agents to Use Screenshot Tool | Permit agents to capture screenshots. | On | Enable for evidence/documentation. |
Agents Can Pre‑request Remote Control on Desktops | Request control before session starts. | On | Streamlines workflow. |
Agents Can Pre‑request Admin Permissions on Desktops | Request admin rights at initialization. | On | Useful for frequent admin tasks. |
Enabled Auto‑login Feature | Store user credentials to enable automatic login. | Off | Enable only if policy allows. |
Privacy Curtain | Obscure user screen during control. | Off | Enable when privacy is required. |
Network Diagnostic Info | Show network information in the viewer. | Off | Enable for network troubleshooting. |
Timeouts
Agent disconnect: If no agents view the session for 20 minutes, the session closes automatically.
End‑user disconnect: Session remains active for 10 minutes to allow reconnection. Agents can extend by 5, 10, or 20 minutes from the toolbar.
Session Idle Time‑out Seconds: Default 14,400 seconds (4 hours).
New Session Timeout: Default 3,600 seconds (1 hour) if no one connects.
Auto‑close Timeout: Default 60 seconds after session ends; “File Retention” controls whether downloads persist.
Keyboard Mapping
Controls how keyboard input is interpreted. This also affects typing inside nested virtual machines.
Agent’s Keyboard (default): Uses the agent’s layout. May cause missed keystrokes in VMs.
User’s Keyboard: Uses the end user’s layout. Fixes VM input but maps to the user’s language.
Recommendation for VM control
Switch Keyboard Mapping to User’s Keyboard when controlling a VM. Change globally in Organization > Settings and Policies > Remote Support Settings or per session under Advanced Settings > Mapping.
Privacy Curtain
Requires administrator enablement and Remote Control to be ON.
Agent toggles Privacy Curtain; user must Allow. Hides content on all connected displays.
Can be turned off by the agent or via the client shortcut on the user device.
Can be overridden by pressing
Ctrl+Alt+Delon the user device.
Auto Login
Saves credentials on the client during the session to enable reboot and automatic desktop login.
Credentials are stored locally, encrypted, and removed at session end.
Prerequisites: Remote Control and UAC must be enabled.
Reboot to Safe Mode
Available after UAC escalation.
Requires a hard‑wired network connection. Wi‑Fi is disabled in Safe Mode.
Clipboard
When enabled, the agent can copy/paste to and from the remote device.
The agent can copy content from the user device to the agent device after linking the clipboard.
Toggle off to prevent data transfer via clipboard during sensitive work.
Conclusion
Set defaults to match security policy, then adjust per session as needed. Prioritize keyboard mapping for VM scenarios, enable Privacy Curtain for privacy, and use Auto‑login and Safe Mode only when requirements are met.
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