Session History within Case

Referenced below are the steps required to review relevant ScreenMeet logs and actions within the associated ServiceNow support case.

1.) Open the support case where a ScreenMeet session took place and open the "ScreenMeet" sessions table.
2.) Any sessions associated with this case will be listed. The following information provided is listed below.

• Duration, duration connected, concurrent users that joined the session, which task/case the session realted to, the pin of the session(if relevant), recording link, and ScreenMeet session code.

If recording is enabled to attach recordings to the case, you will also see these within the attachments of the ServiceNow case/task.