---
title: "Live Troubleshooting Guide"
slug: "live-troubleshooting-guide"
description: "Resolve screen sharing issues in ScreenMeet Live by adjusting camera and microphone permissions on Windows, macOS, and mobile devices."
updated: 2023-05-18T01:54:35Z
published: 2023-05-18T01:54:35Z
canonical: "docs.screenmeet.com/live-troubleshooting-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Troubleshooting Guide

## Introduction

If you encounter issues with screen sharing or enabling audio/video in ScreenMeet Live due to operating system or browser permissions, follow the steps below to resolve the issue.

## **Windows**

#### **Chrome**:

1. Click the three-dot menu icon and go to Settings > Privacy and Security.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the lock icon in the address bar.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

#### **Firefox**:

1. Click the three-line menu icon and go to Options > Privacy & Security.
2. Enable Camera and Microphone permissions.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the information (i) icon in the address bar.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and attempt screen sharing again.

#### **Edge**:

1. Click the three-dot menu icon and go to Settings > Privacy, search, and services.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the lock icon in the address bar.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

#### Checking Operating System Permissions

1. Press the **Windows key + I** to open Settings.
2. Select Privacy > Screen.
3. Ensure that "Allow desktop apps to access your screen" is enabled.

#### Updating Browser and Operating System

1. Update your browser to the latest version by accessing its settings and selecting "About" or "Update."
2. For Windows, go to **Settings > Update & Security** to check for operating system updates.

## **macOS**

#### **Chrome**:

1. Click the Chrome menu and go to Preferences > Privacy > Websites.
2. Ensure that Camera and Microphone permissions are allowed.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the lock icon in the address bar.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

#### **Firefox**:

1. Click the Firefox menu and go to Preferences > Privacy & Security.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the information (i) icon in the address bar.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and attempt screen sharing again.

#### **Safari**:

1. Click the Safari menu and go to Preferences > Websites.
2. Allow Camera and Microphone permissions.
3. To enable permissions for the Screenmeet site:
  - Visit the Screenmeet site.
  - Click on the "Settings for This Website" option.
  - Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

### Checking macOS Privacy Settings

1. Open **Security & Privacy** in System Preferences.
2. Select the Privacy tab.
3. Ensure that Screen Recording permissions are granted to your browser.

### Updating Browser and macOS

1. Update your browser to the latest version through its settings.
2. For macOS updates, go to **System Preferences > Software Update**.

## **Mobile**

Checking Browser and Operating System Permissions

- On Android, go to Settings > Apps > [Browser Name] > Permissions.
  - Verify that camera, audio, microphone inputs are enabled.
- On iOS, go to Settings > Privacy > Camera/Microphone.
  - Verify that camera, audio, microphone inputs are enabled.

**Checking for updates**

- On Android, go to Settings > System.
- On iOS, go to Settings > General > Software Update.