---
title: "Organization Not Allowed"
slug: "organization-not-allowed"
updated: 2026-08-13T13:51:13Z
published: 2026-08-13T13:51:13Z
canonical: "docs.screenmeet.com/organization-not-allowed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Organization Not Allowed

When attempting to join a ScreenMeet Remote Support session, you may see the following message: **“Organization Not Allowed”**

This message indicates that **OrgRestrict** is enabled on the device and the ScreenMeet Organization ID where the session was started from is not included in the device’s allowed organization list.

## What to Check

- If this occurs when connecting from a lower environment, such as a sandbox or test environment, contact your ScreenMeet Administrator and ask them to add the applicable **ScreenMeet Org ID** to the allowed list.
- The allowed organization list can be configured when installing or updating ScreenMeet.
- Multiple ScreenMeet Org IDs can be added to the allowed list.

## Windows

Use the following installer parameters:

`ORGRESTRICT="True" ORGRESTRICTLIST="1234,5678"`

Replace `1234,5678` with the ScreenMeet Org IDs you want to allow.

## macOS

Use the following configuration:

`setAllowedOrgIDs=1234,5678`

Replace `1234,5678` with the ScreenMeet Org IDs you want to allow.