---
title: "ScreenMeet Remote Support Release notes March 2020"
slug: "release-notes-march-2020"
description: "Explore the latest March 2020 updates: screenshot redesign, improved MacOS performance, and enhanced case management features in ServiceNow and Zendesk."
updated: 2021-12-13T15:48:38Z
published: 2021-12-13T15:48:38Z
canonical: "docs.screenmeet.com/release-notes-march-2020"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# March

## **What’s New - March 2020**

### **Features**

- ServiceNow and Zendesk now support screenshot back into the case
- Screenshot button redesign
- Multiple monitors has smaller popup window
- MacOS - Reboot/Reconnect

### **Bug/Performance Fixes**

- "Copy from remote" is now named "Remote Clipboard"
- MacOS - Small UI fixes
- MacOS - Increased performance in low bandwidth sessions
- MacOS - Last uploaded file now has controls to open or view folder location

## **Screenshot Redesign**

![](https://help.screenmeet.com/wp-content/uploads/12f9cbd5-d424-4fed-abdb-fdecd40a6531.gif)

Agents can now easily take screenshots of the customer’s screen directly from the toolbar. Three options are presented: **Download to Computer** – Screenshot will be downloaded to the Agent’s machine **Upload to User** – Screenshot will be uploaded to customer’s machine and will be shown under "File Transfer" **Upload to Case** – Screenshot will be uploaded to CRM/ITSM case

## Switch Display Popup

![](https://help.screenmeet.com/wp-content/uploads/1eb42bcc-b8ca-4fde-be74-1967040e8354.png)

The size of the Switch Display Popup was decreased to allow more of the screen’s area to be viewed by the Agent. The portion of the screen that is being considered is highlighted in red, and all monitors are positioned identical to the customer’s screen layout.