---
title: "ScreenMeet Remote Support Release notes - Sept 19"
slug: "release-notes-september-2019"
description: "Explore September 2019 updates: safe mode reboot, feedback surveys, connection stability, and performance fixes for a better ScreenMeet experience."
updated: 2021-12-13T17:50:53Z
published: 2021-12-13T17:50:53Z
canonical: "docs.screenmeet.com/release-notes-september-2019"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September

## **What’s New - September 2019**

### **Features**

- Reboot/Reconnect in **Safe Mode**
- Feedback survey at the end of a session
- Network connection signal bar – view connection stability mid-session
- First/last name obfuscation – set whether the end user can see agent first name, last name, or both

### **Bug/Performance Fixes**

- Fixed Firefox file transfer stability issues
- Stability improvements for command line commands
- After escalating to Admin, shield icon appears on title bar
- Server-side improvements to ensure faster connections and more stability
- License agreement URL now points to the new ScreenMeet webpage, [**https://www.screenmeet.com**](https://www.screenmeet.com/), where announcements and product information can be obtained
- Fixed case description UI issue for sessions launched from ScreenMeet Console

## **Reboot Safe Mode**

![](https://gallery.mailchimp.com/3493d434b94d9e082a5bf065e/images/2ab65b4d-f457-4e4c-8619-89768fee2677.png)

We have added the option to Reboot/Reconnect into safe mode. After escalating into UAC, agents now can reboot the end user’s device into safe mode.

**NOTE: End users** **must have a hardline** **connection** **to the network** **as WiFi is** **disabled in safe mode**.

## **Feedback Survey**

![](https://gallery.mailchimp.com/3493d434b94d9e082a5bf065e/images/edcbbc73-af10-424f-8ad2-8d2de7ff6743.gif)

Agents can give feedback at the end of their sessions. Select a star rating and write your experience of the Session below. ScreenMeet reviews all candid feedback, which helps us create and maintain a better experience.