---
title: "Remote Support Release Notes Q4 23"
slug: "remote-support-release-notes-q4-23"
updated: 2024-03-21T02:59:21Z
published: 2024-03-21T02:59:21Z
canonical: "docs.screenmeet.com/remote-support-release-notes-q4-23"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote Support Release Notes Q4 23

### 23.12 - December

#### Product Enhancements

- Avoided hanging on the consent screen for MacOS in collaboration with Tanium.
- Improved accessibility in toolbar windows and the AI Assist window for the viewer.
- Updated the /handleDevice endpoint following a pentest, enhancing security for all customers.

#### Bug Fixes

- Fixed a typo in the Session Idle Timeout Popup Dialog.
- Addressed issues with session disappearance and WebRTC reconnection under specific network conditions on MacOS.

### 23. 11 - November

#### Product Enhancements

- Implemented several accessibility updates for the ToolButton, Toolbar, and ToolWindow of the Support Viewer.
- Enhanced the Tanium feature to avoid hanging on the consent screen for Windows.
- Added limited marketing content to http://myhelpscreen.com for all customers.

#### Bug Fixes

- Modified SSL pinning implementation to use modulus hash instead of fingerprint, enhancing security.
- Addressed MSI build failure, which was a blocker for the Tanium feature.
- Fixed the issue where full admin rights were granted immediately upon connecting to a session under certain conditions on Windows.

### 23.10 - October

#### Product Enhancements

- Completed five accessibility items for Windows.
- Resolved connection issues on MacOS after extensive testing.
- Introduced an auto-close policy for the Windows support client, streamlining operations.

#### Bug Fixes

- Fixed issues related to Remote Control functionality and session resumption on MacOS.
- Addressed Remote Control activation inconsistencies and recording opt-out functionality.