---
title: "Remote Support Requirements"
slug: "remote-support-requirements"
description: "This article outlines the requirements to run the ScreenMeet remote application program. "
updated: 2026-03-10T18:07:04Z
published: 2026-03-10T18:07:04Z
canonical: "docs.screenmeet.com/remote-support-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requirements

### **Network Configuration**

Important: To ensure ScreenMeet Remote Support works per specification, the following network configurations are needed:

- Whitelist ***.screenmeet.com** and ***.scrn.mt** for port 443 via TCP and UDP
- Our solution is designed for single-user environments, and we do not offer support for multi-user environments.
- We support connections over IPv4. Connections over IPv6 are not supported.

### Remote Support - Supported Browsers (Agent)

Agents are required to use the following browsers and versions of ScreenMeet Remote Support in support sessions.

- Chrome: 121+
- Edge: 121+
- Safari: 17.3+

### Remote Support - Supported OS & Languages (User)

The ScreenMeet Remote Support client supports the following OS, versions, and languages on end-user devices:

- Windows: 11 (Requires .NET Framework 4.8+)
- Windows Server: 2022, 2025
- MacOS: 15 Sequoia, 26 Tahoe
- Linux: Ubuntu 18.04.3+, Redhat 7.6+
- ChromeOS: (remote control not supported)
- iOS: 12.3.x+ (remote control not supported)
- Android: 13+ (remote control is supported)
- English, German, Spanish, French, Italian, Japanese, Korean, Portuguese, Russian, Ukrainian, Chinese, Taiwanese

### Version Support

- ScreenMeet actively supports versions of the Remote Support client released within the last two years.
- For optimal performance, security, and access to the latest features and bug fixes, we recommend upgrading your client every 4-6 months.