---
title: "Remote Support Log Retrieval"
slug: "remote-support-retrieving-logs"
description: "This article outlines how logs can be retrieved from the end users device. "
updated: 2026-06-16T18:06:35Z
published: 2026-06-16T18:06:35Z
canonical: "docs.screenmeet.com/remote-support-retrieving-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieving Logs

Generating logs provides the ScreenMeet team with the details needed to investigate and resolve potential issues.

---

#### Versions 3.125.14 and newer

**Windows**

1. Logs are generated directly in the session for the agent to review.
2. In the bottom right corner of the ScreenMeet client, click `Open the log viewer`
3. Review the logs
4. Ensure all boxes are checked
5. Click File → Save as txt file
6. Attach the txt file to your support ticket with ScreenMeet for review.

**Mac**

1. Logs can be located in Users/Shared/ScreenMeetSupport

#### Versions 2.118.2 and prior

**Windows**

1. Download the executable
2. Go to the folder where the executable file is located
3. Right click + Shift then "Open Powershell"
4. Type "screenmeet" should display “ScreenMeetSupport.exe”. Pressing tab will autocomplete the entry.
5. Press space and type loglevel="debug"
6. Press Enter

```shell
##This is the command
.\ScreenMeetSupport.exe loglevel="debug"
```

1. Once the Session has ended, you can access the logs in this directory: `C:\ProgramData\Projector Inc\ScreenMeet Support\Logs`

**Mac**

1. Logs can be located in Users/Shared/ScreenMeetSupport