---
title: "Remote Support Screenshot"
slug: "remote-support-screenshot"
description: "This article outlines the ways to upload screenshots in remote support. "
updated: 2025-12-03T05:29:59Z
published: 2025-12-03T05:29:59Z
canonical: "docs.screenmeet.com/remote-support-screenshot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Screenshot

## Remote Support Screenshot Overview

### Introduction

Agents can capture screenshots of the customer’s screen directly from the Remote Support toolbar. Screenshots may be saved locally or shared with the customer or associated case records.

### Screenshot Options

Three actions are available when taking a screenshot:

- **Download to Computer** – Saves the screenshot to the Agent’s device.
- **Upload to User** – Sends the screenshot to the customer’s device and displays it under *File Transfer*.
- **Upload to Case** – Uploads the screenshot to the linked CRM/ITSM case.

### Conclusion

These screenshot options provide flexible ways to document and share visual information during support sessions.