Connecting to Mobile devices

Providing Remote Support assistance to mobile devices

ScreenMeet remote support can be used to view an end user/customer's mobile device screen.

Requirements

• iOS: 12.3.x+ (remote control not available)

• Android: 5.0+

Connecting to mobile devices

1.  Generate a ScreenMeet remote support session from the ScreenMeet console or your CRM widget.

2.  Provide the myhelpscreen.com link to your customer or end user via chat, email, over the phone, or other communication methods.

3.  The end user/customer will click on the link on their mobile device and be prompted to download the ScreenMeet support application.

4.  Once the user has downloaded the application, instruct the end user to open the application.

5.  Once the application has been opened, they will enter the 6-digit pin associated with the session from step 1 (ex: myhelpscreen.com/123456 - user enters 123456 when prompted. 

6.  After they have entered the pin, they will press "Allow" followed by enabling the broadcast. 

For Android based sessions, you will be able to remotely control the device.

For Apple based sessions, due to limitations of the operating system, remote control is not currently supported.

Android Permissions

Allowing ScreenMeet to operate on your Android device requires a few permissions to be granted. The application will prompt you for each of these the first time you join a session.

1. Draw over other Apps needs enabled

2. Accessibility needs enabled by going to Accessibility —> Installed Apps —> ScreenMeet Support —> Turn the toggle On

3. Click Allow on the next screen