Connecting to Mobile devices
- 31 Oct 2022
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Connecting to Mobile devices
- Updated on 31 Oct 2022
- 1 Minute to read
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Print
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DarkLight
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Providing Remote Support assistance to mobile devices
ScreenMeet remote support can be used to view an end user/customer's mobile device screen.
Requirements
- iOS: 12.3.x+ (remote control not available)
- Android: 5.0+
Connecting to mobile device
- Generate a ScreenMeet remote support session from the ScreenMeet console or your CRM widget.
- Provide the myhelpscreen.com link to your customer or end user via chat, email, over the phone, or other communication methods.
- The end user/customer will click on the link on their mobile device and be prompted to download the ScreenMeet support application.
- Once the user has downloaded the application, instruct the end user to open the application.
- Once the application has been opened, they will enter the 6-digit pin associated with the session from step 1 (ex: myhelpscreen.com/123456 - user enters 123456 when prompted.
- After they have entered the pin, they will press "Allow" followed by enabling the broadcast.
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