---
title: "Reviewing a Session"
slug: "reviewing-a-remote-support-session"
description: "Learn how to review completed sessions by gathering session IDs, accessing session logs, and analyzing metrics in your CRM like Salesforce and Zendesk."
updated: 2022-04-01T19:27:02Z
published: 2022-04-01T19:27:02Z
canonical: "docs.screenmeet.com/reviewing-a-remote-support-session"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing a Session

The article below serves as an informational guide on how to review sessions after they have been completed using [ScreenMeet Console](https://console.screenmeet.com/).

## Gathering the session ID

In order to review a session, the session ID is required. You can obtain the session ID in the following ways.

- Gather the URL of the session if the session is still active. ![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/image-1643653324413.png)
- Isolate the session in question by navigating to the [ScreenMeet Console](//console.screenmeet.com)and by clicking into "My Session History" or "Global Session History".
  - Use identifiers like the case description, time created, duration, or agent name to isolate a given session.

## Reviewing the session

Once the session ID has been identified, search for the session using My Session History/Global Session History. Once the session has been found, click on the hyperlinked session ID text.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/image-1643144554175.png)

## Session information page

The session information page includes various pieces of metadata about the session referenced below.

- Status of the session, when the session was created, duration of the session, when the session ended, termination reason, recording status

## Session Log page

The session log page includes events that transpired throughout the session including time stamps. Some examples of events include:

- When the agent joined the room, when any users joined the room, when users leave the room, when users/agents enable certain functions of the application, etc.

## System Info Page

The system information page includes various pieces of information about the device such as operating system, CPU, memory, windows editions, ETC.

## Files page

The files page includes the recording(if applicable) of the session as well as any files that were uploaded in the ScreenMeet Live chat.

## Metrics page

The metrics page includes any/all relevant metrics relating to the session such as the duration of seconds that users were connected to the session.

## Reviewing Sessions within your CRM

Salesforce: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-case)

ServiceNow: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-servicenow-case)

Zendesk: [Reviewing a Session](https://docs.screenmeet.com/docs/zendesk-session-details)

Dynamics: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-dynamics)