---
title: "Reviewing a Replay"
slug: "reviewing-a-replay"
updated: 2023-01-20T18:32:27Z
published: 2023-01-20T18:32:27Z
canonical: "docs.screenmeet.com/reviewing-a-replay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing a Replay

The Support Agent can retrieve the recording directly from the case attachment on their CRM platform.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/Screen%20Shot%202021-06-23%20at%205.46.38%20PM.png)

You can also locate the file if the session is started within the console within your session history.

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/image-1674239543162.png)

## Reviewing Sessions within your CRM

Salesforce: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-case)

ServiceNow: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-servicenow-case)

Zendesk: [Reviewing a Session](https://docs.screenmeet.com/docs/zendesk-session-details)

Dynamics: [Reviewing a Session](https://docs.screenmeet.com/docs/session-history-within-dynamics)