Data Export

Data Export Overview

The data export functionality allows you to retrieve your session data in an excel/CSV format.

Information included in the data export includes: 

Session Logs 

The session log includes one entry per session. The session logs include the following data.

• Agent email 
• Session date - listed in year-month-date format.
• Session ID - unique identifier assigned to the session.
• Status- status of the session. 
  • Statuses: open, closed, scheduled.
• Type - which type of session was held
  • Types of sessions - Live, CoBrowse, Remote Support, Replay
• Duration - the amount of time from session creation to session closure.
• Connected Duration - the amount of time from when an end user joins the session until session closure. 
• OS Name - operating system name of the end users device if applicable (remote support session types)
• OS Version - operating system version of the end users device if applicable (remote support session types)
• Label - correlates with the CRM case name/number where the ScreenMeet session was launched or the description entered if the session is created on console.screenmeet.com

User/Agent Export

The user/agent export logs lists all agents(active and inactive) in the ScreenMeet console that have not been deleted.

• Agent's email address
• Agent's name
• Agent ID (assigned to user automatically)
• External ID (assigned to user automatically) 
• Active Status 
  • If this value is equal to 1, the user is active. If the value is blank/null, the user is inactive
• Last Active Date - When the user last logged into the console/authenticated into the CRM widget/started a session
• Updated At Date - When the user and their information was last updated.

Support Session Logs Export

The support session log includes one line/entry for each action taken during the session. 

• Support Session ID - the unique identifier of the session that is assigned
• Time stamp of the entry
• Type of entry 
  • The type of entry varies based on which product you are using and what is happening in the session.
  • Some examples will be chat logs, when an agent or user joins, when UAC permission is granted, when cameras or audio is enabled, when a server region is selected.
• Message - gives the information relating to the entry type. For example, in a chat entry, it will show the "type" as chat and the message as the Agent/User's name and what they typed in the chat
• Extra Data - gives any extra information relating to the support log entry. 

Data Export Instructions

• Login to a ScreenMeet administrator profile
• Navigate to the Data Exports section. 
• Click "Create New Data Export".
• Select which portions of data you would like to export and the email address that the logs should go to.
• A data export will be queued. When the export has completed, it will email the user with the download link. 
• When the link is clicked in the email/if the export has completed, the administrator will see a download link that is active for three days.