---
title: "Data Export"
slug: "screenmeet-administrator-console-data-export"
description: "Retrieve session data effortlessly with our data export feature, including logs, user details, and support actions in Excel/CSV format."
updated: 2025-12-01T19:45:54Z
published: 2025-12-01T19:45:54Z
canonical: "docs.screenmeet.com/screenmeet-administrator-console-data-export"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Export

## Data Export Overview

The data export functionality allows you to retrieve your session data in an excel/CSV format.

Information included in the data export includes:

### Session Logs

The session log includes one entry per session. The session logs include the following data.

- **Agent email**
- **Session date** - listed in year-month-date format
- **Session ID** - unique identifier assigned to the session
- **Status**- status of the session
  - Statuses: open, closed, scheduled
- **Type** - which type of session was held
  - Types of sessions - Live, CoBrowse, Remote Support, Replay
- **Duration** - the amount of time from session creation to session closure
- **Connected Duration** - the amount of time from when an end user joins the session until session closure
- **OS Name** - operating system name of the end users device if applicable (remote support session types)
- **OS Version** - operating system version of the end users device if applicable (remote support session types)
- **Label** - correlates with the CRM case name/number where the ScreenMeet session was launched or the description entered if the session is created on [console.screenmeet.com](//console.screenmeet.com)

### User/Agent Export

The user/agent export logs lists all agents(active and inactive) in the ScreenMeet console that have not been deleted.

- **Agent's email address**
- **Agent's first name**
- **Agent's last name**
- **Agent ID** (assigned to user automatically)
- **External ID** (assigned to user automatically)
- **User Status** - status of the user
  - Statuses: CONFIRMED, UNCONFIRMED, FORCE_CHANGE_PASSWORD (user needs to reset their password)
- **Enabled** - Is the user enabled
- **Active Status**
  - If this value is equal to 1, the user is active. If the value is blank/null, the user is inactive
- **Created At** - Date the user was created
- **Email Verified** - If the users email has been verified
- **Group Admin** - Is the user a Group Admin
- **Supervisor** - Is the user a Supervisor
- **Last Active Date** - When the user last logged into the console/authenticated into the CRM widget/started a session
- **Updated At Date** - When the user and their information was last updated

### Support Session Logs Export

The support session log includes one line/entry for each action taken during the session.

- **Support Session ID** - the unique identifier of the session that is assigned
- **Time stamp of the entry**
- **Type of entry**
  - The type of entry varies based on which product you are using and what is happening in the session
  - Some examples will be chat logs, when an agent or user joins, when UAC permission is granted, when cameras or audio is enabled, when a server region is selected
- **Message** - gives the information relating to the entry type. For example, in a chat entry, it will show the "type" as chat and the message as the Agent/User's name and what they typed in the chat
- **Extra Data** - gives any extra information relating to the support log entry

## Data Export Instructions

- Login to a ScreenMeet administrator profile
- Navigate to the [Data Exports](https://console.screenmeet.com/organization/dataexports) section
- Click "Create New Data Export"
- Select which portions of data you would like to export and the email address that the logs should go to
- A data export will be queued. When the export has completed, it will email the user with the download link. You can also download the file from the Data Exports screen
- When the link is clicked in the email/if the export has completed, the administrator will see a download link that is active for three days

![](https://cdn.document360.io/9da39725-20e5-434f-83a4-d630456099dc/Images/Documentation/image(124).png)