---
title: "Overview"
slug: "screenmeet-ai-overview"
updated: 2024-07-26T17:06:40Z
published: 2024-07-26T17:06:40Z
canonical: "docs.screenmeet.com/screenmeet-ai-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

## Overview

ScreenMeet's AI solutions streamline remote support by providing automated summarization and real-time assistance. These tools save time, improve accuracy, and enhance customer satisfaction, all while maintaining robust data security and compliance with SOC2 and ISO 27001 standards.

#### AI Summarization

AI Summarization captures detailed session data and converts it into human-readable summaries. These summaries are reviewed by agents and integrated into CRM/ITSM platforms, significantly reducing the time spent on administrative tasks and improving the accuracy of support documentation.

#### AI Assist

AI Assist offers context-aware, real-time advice during support sessions. It helps agents quickly gather relevant information and solutions, reducing resolution times and improving first-contact resolution rates. This tool ensures agents can efficiently address customer issues, leading to higher satisfaction and productivity.