File Transfer

This feature allows agents to transfer files to the end user’s computer and end users to send files back to the Agent.

Note: File transfers are limited to 2GB. Any files larger than this will provide an error and we suggest the use of third-party transfer tools to facilitate large file transfers.

Agent to End User

The Agent selects File Transfer from the Tools Menu.

The Agent will see a window to select files from their computer or drag and drop them in.

To Drag and Drop, simply select a file and drag it over this box. To select from the file picker, click above, and the Agent will be able to view their file system.

From here, agents can select a file to send to the end user.

Once a file has been uploaded to ScreenMeet, the end-user receives the following notification:

The end user can Accept the file and Accept all future files automatically, can Accept the file and uncheck the box to be prompted to manually Accept all future files, or Deny the file transfer.

Access to the files

After accepting the file transfer, the end-user has a notification of files

To access the file(s), the user clicks on the File Transfer button:

The end user can go to the Folder in which the file(s) is stored.

NOTE: ScreenMeet creates a Public Downloads folder that corresponds to the specific Support Session.

Or the user can open the file directly by clicking on the Play Button.

When the Session ends, the user can delete the files from the Session or keep them on their computer.

For the end user to initiate a File Transfer, they select the File Transfer button in the ScreenMeet App:

The user now has the option to Drag and Drop files to upload to the Agent or Select a File from their File System:

Once a file has been selected, it is uploaded to ScreenMeet.

The Agent receives a notification that there is a file available.

By clicking the File Transfer button, they are brought to the File Transfer tool.

Once the user selects the file, it is downloaded to the Agent’s machine.