File Transfer

File Transfer Overview

Introduction

The File Transfer feature allows Agents to send files to the end user’s device and enables end users to upload files back to the Agent. File transfers are limited to 2GB. Larger files will generate an error, and third-party tools should be used instead.

Agent to End User

Opening File Transfer

The Agent opens the File Transfer tool from the Tools menu.

Selecting Files

Agents can drag and drop files into the upload window or use the file picker to browse their system.

Files can be chosen through the file picker dialog:

End User Notification

After the file is uploaded, the end user receives a prompt to accept or deny the transfer. They may also choose to Accept all future transfers automatically.

Accessing Transferred Files (End User)

After accepting, the end user receives a notification indicating the file is available:

They can access it via the File Transfer button:

Files are stored in a dedicated Public Downloads folder created for the session:

The end user may also open files directly using the play/open button:

After the session ends, users can delete the transferred files or keep them on their device.

File Transfer – End User to Agent

Initiating Upload

The end user selects the File Transfer button in the ScreenMeet app to upload files to the Agent.

Selecting Files

The user may drag and drop files or use the file picker to browse their system.

Uploading Files

Once selected, the file is uploaded to ScreenMeet for the Agent to access.

Agent Notification

The Agent receives a notification when files are available for download.

Downloading Files

Clicking the File Transfer button opens the tool, allowing the Agent to download the file.

The file is then saved to the Agent’s device.

Conclusion

File Transfer enables secure file exchange between Agents and end users, supporting troubleshooting and collaboration during remote support sessions.