---
title: "ServiceNow Release Notes Q3 23"
slug: "servicenow-release-notes-q3-23"
updated: 2024-12-11T17:03:24Z
published: 2024-12-11T17:03:24Z
canonical: "docs.screenmeet.com/servicenow-release-notes-q3-23"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow Release Notes Q3 23

## 23.9

### Product Enhancements

- Added functionality to prevent agents from creating sessions in the "new case/incident/interaction" screen, which created a disconnect between case -> ScreenMeet session
- Added Beam application ([separate install here](https://store.servicenow.com/sn_appstore_store.do#!/store/application/f56733161b4db95048bb62c5624bcbcb/1.89.18?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dscreenmeet&sl=sh)) so that agents may manage Beam devices through ServiceNow directly
  - [Short demo video attached.](https://www.linkedin.com/posts/screenmeet_screenmeet-remote-desktop-is-now-one-click-activity-7052659774605180928-AKc2?utm_source=share&utm_medium=member_desktop)
- Started supporting the Xanadu version of Servicenow.

##