Requirements & Overview
  • 23 Dec 2020
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Requirements & Overview

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Overview

ScreenMeet for ServiceNow – Video chat, screen share, cobrowse and remote support built for all workflows so NOW users can stay 'in platform' and deliver better sales, service and support experiences, especially when escalating from self-service or AI services like Virtual Agent.

All services are authenticated via ServiceNow, run within Agent Workspace or traditional UI for ITSM, CSM and HRSD. Session data, system info, recordings, transferred files and related data are stored "in-platform". This data can be used to facilitate escalations, insights and knowledge base entries that improve self-service.

Also, for field service workers, our mobile apps mean they can show their camera in real-time to the support professionals back in the office.

Requirements

A standard ServiceNOW deployment and a ScreenMeet account will be needed to use ScreenMeet.

Installation of ScreenMeet will require an Admin to install within ServiceNOW. After installing, you will be provided a trial for 30 days and will be a fully functional license.

To continue with a commercial license or have additional questions, please reach out to ScreenMeet's Support Team by creating a support ticket.

Licensing will be based on how users will be using ScreenMeet.

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