---
title: "Starting a Remote Support session"
slug: "starting-a-remote-support-session-from-screenmeet-console"
description: "This article outlines how to start a remote support session. "
updated: 2025-12-03T05:27:34Z
published: 2025-12-03T05:27:34Z
canonical: "docs.screenmeet.com/starting-a-remote-support-session-from-screenmeet-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.screenmeet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Starting a session

## Starting a Remote Support Session

### Introduction

This guide explains how to initiate a Remote Support session from the ScreenMeet Console.

Important NoteIf your organization uses a CRM such as Salesforce or ServiceNow, sessions should almost always be initiated from the CRM component. Sessions started directly from the ScreenMeet Console are not bound to a case or incident, which reduces logging and audit visibility.

### Steps to Start a Session

1. Navigate to [console.screenmeet.com](https://console.screenmeet.com) and log in. Your authentication method (Salesforce, ServiceNow, Azure, etc.) depends on your organization’s configuration.
2. On the home page, the session creation panel will be visible. If multiple ScreenMeet products are enabled, select **Remote Support**.
3. Enable any required pre-session options (e.g., recording, admin escalation) before starting the session.
4. Enter a brief description of the support session.
5. Click the green **Start Session** button.
6. Share the connection details with the end user. Direct them to [myhelpscreen.com](https://myhelpscreen.com) and provide the PIN, or click the copy icon next to **Send them this URL** to share a direct link. For full end-user instructions, see [this guide](https://docs.screenmeet.com/v1/docs/instructions-to-person-at-end-point-device).
7. After the user downloads, runs, and accepts the session, click **Enter Session** when prompted.

## Starting Sessions from Your CRM

Salesforce: [Starting a Session](https://docs.screenmeet.com/v1/docs/starting-a-session-from-within-salesforce)

ServiceNow: [Starting a Session](https://docs.screenmeet.com/v1/docs/starting-a-session-from-within-servicenow)

Zendesk: [Starting a Session](https://docs.screenmeet.com/docs/zendesk-creating-a-session)

Dynamics: [Starting a Session](https://docs.screenmeet.com/docs/starting-a-dynamics-session)