# ScreenMeet

> Knowledge base documentation for ScreenMeet.

## v1

- [Introduction](https://docs.screenmeet.com/docs/introduction.md): This article serves as an introduction to ScreenMeet support documentation.
- [Salesforce](https://docs.screenmeet.com/docs/salesforce-1.md)
- [Salesforce Integration: Overview and Requirements](https://docs.screenmeet.com/docs/salesforce-integration-overview.md): This article serves as an overview for Salesforce integration.
- [Installing ScreenMeet for Salesforce](https://docs.screenmeet.com/docs/administrator-installation-checklist.md): Install ScreenMeet from Salesforce AppExchange with our step-by-step guide for a secure and smooth setup in both production and sandbox environments.
- [ScreenMeet Permissions and Roles Overview](https://docs.screenmeet.com/docs/salesforce-permissions-overview-and-roles.md): Manage user access and security in ScreenMeet with pre-defined and custom permission sets, ensuring tailored roles for your organization’s needs.
- [Service Account Setup](https://docs.screenmeet.com/docs/salesforce-service-account-setup.md): Learn how to create and configure a ScreenMeet Service Account in Salesforce for seamless communication with ScreenMeet's servers.
- [Manage Beam Group Permission Set](https://docs.screenmeet.com/docs/manage-beam-group-permission-set.md)
- [Adding the ScreenMeet Component to Object Records](https://docs.screenmeet.com/docs/salesforce-adding-the-screenmeet-component-to-object-records.md): Learn how to integrate the ScreenMeet component with Salesforce Case Object, enhancing user experience and visibility for authorized users.
- [Enabling features within the Salesforce + ScreenMeet component](https://docs.screenmeet.com/docs/enabling-features-within-the-salesforce-screenmeet-component.md)
- [Configure ScreenMeet for a New Salesforce Sandbox](https://docs.screenmeet.com/docs/configure-screenmeet-for-a-new-salesforce-sandbox.md): Learn how to configure ScreenMeet for your Salesforce sandbox, including setting up a service account and linking organizations effectively.
- [Sign in to console.screenmeet.com](https://docs.screenmeet.com/docs/sign-into-console.md)
- [AI Summarization](https://docs.screenmeet.com/docs/ai-summarization-sf.md)
- [Upgrading ScreenMeet for Salesforce](https://docs.screenmeet.com/docs/upgrading-screenmeet-for-salesforce.md): Upgrade your ScreenMeet for Salesforce package with our step-by-step guide to ensure a smooth transition and access to the latest features.
- [Upgrading to ScreenMeet for Salesforce v1.27: Migrating Away from Username-Password Authentication](https://docs.screenmeet.com/docs/upgrading-to-screenmeet-for-salesforce-v127-migrating-away-from-username-passwor.md): Migrate to ScreenMeet's new OAuth authentication model in Salesforce v1.27, ensuring compliance and seamless integration without stored passwords.
- [Upgrading to 1.15](https://docs.screenmeet.com/docs/upgrading-to-115.md): Learn about the impact of updating to version 1.15, including new features, effort required, and essential steps for a smooth upgrade process.
- [Upgrading to v1.12](https://docs.screenmeet.com/docs/salesforce-upgrading-to-v112.md): Upgrade to ScreenMeet 1.12 for simplified setup with new Permission Sets, ensuring easier management and enhanced security for your organization.
- [Component settings](https://docs.screenmeet.com/docs/salesforce-component-settings.md): Optimize your Salesforce integration with ScreenMeet by adjusting component settings for session management, scheduling, and visibility for enhanced performance.
- [Relationships to Other Objects: Data](https://docs.screenmeet.com/docs/salesforce-relationships-to-other-objects-data.md): Learn how to relate ScreenMeet Live Session records to Salesforce objects using junction objects and Apex triggers for seamless integration.
- [Page Layouts for Related Objects](https://docs.screenmeet.com/docs/salesforce-junciton-page-layouts.md): Configure related lists for ScreenMeet Live Sessions on Case Pages, enhancing navigation and visibility of session details for efficient case management.
- [Managing Features with Permission Sets](https://docs.screenmeet.com/docs/managing-features-with-permission-sets.md): Control agent features in Salesforce with Custom Permission Sets. Enable or disable features like Session Recording for tailored agent experiences.
- [Customer initiated sessions with a chatbot](https://docs.screenmeet.com/docs/salesforce-chatbot-guide.md): Optimize agent session creation with step-by-step instructions for using Apex classes and permissions in your chat bot for improved efficiency.
- [Reporting and Dashboards](https://docs.screenmeet.com/docs/screenmeet-dashboard-in-salesforce.md): Create insightful Salesforce reports and dashboards to analyze case data with and without ScreenMeet sessions, tailored to your organization's needs.
- [Session Metrics for Remote Support Sessions in Salesforce](https://docs.screenmeet.com/docs/session-metrics-for-remote-support-sessions-in-salesforce.md): Learn to configure session KPI fields in Salesforce for ScreenMeet Live Sessions to enhance Remote Support performance measurement and reporting.
- [Apex API Overview](https://docs.screenmeet.com/docs/salesforce-apex-api-overview.md): This article serves as an overview for the Apex API
- [ScreenMeet Live Session Object](https://docs.screenmeet.com/docs/salesforce-sm-session-object.md): This article describes the fields ScreenMeet utilizes within the Salesforce Live Session Object.
- [Apex API Reference](https://docs.screenmeet.com/docs/salesforce-apex-api-reference.md): Explore the ScreenMeet Apex API for seamless session management, including creating, scheduling, and closing sessions with ease.
- [Example: Automatic Live Call Scheduling](https://docs.screenmeet.com/docs/salesforce-automatic-live-session-scheduling.md): Learn how to sync Live Calls with ServiceAppointments using Apex classes and Process Builder for seamless scheduling and rescheduling in Field Service.
- [Using ScreenMeet in Salesforce](https://docs.screenmeet.com/docs/using-screenmeet-in-salesforce.md): Start a session in Salesforce with ScreenMeet. Schedule sessions easily and send links to customers for seamless communication.
- [Common Salesforce Errors with ScreenMeet Package Installation](https://docs.screenmeet.com/docs/salesforce-troubleshooting.md)
- [Release Winter 22 (1.15)](https://docs.screenmeet.com/docs/release-winter-22.md): Enhance your sessions with new scheduling support, co-browse links, and improved agent features in version 1.15. Clean up and optimize your experience!
- [Release Summer 21 (1.14)](https://docs.screenmeet.com/docs/release-summer-21-114.md): Manage ScreenMeet features with custom permissions in Salesforce, enabling tailored access for agents and groups. Explore the new widget and Replay product!
- [Release Winter 2021 (v1.12)](https://docs.screenmeet.com/docs/salesforce-release-winter-2021.md): Streamline your Service Account setup with version 1.12's new features, including simplified permissions, PIN support, and enhanced troubleshooting tools.
- [Release Summer 2020 (1.9)](https://docs.screenmeet.com/docs/salesforce-release-summer-2020-live.md): Enhance your Salesforce experience with ScreenMeet Live Support for seamless video/audio chat, connecting up to five participants directly from any Object.
- [Salesforce Release Notes Q1 22](https://docs.screenmeet.com/docs/salesforce-release-notes-q122.md): Enhance your sessions with new scheduling support, co-browse links, and improved agent features in version 1.15. Clean up and bug fixes included!
- [Salesforce Release Notes Q3 22](https://docs.screenmeet.com/docs/salesforce-release-notes-q3-22.md): Explore Salesforce Release Notes Q3 2022, featuring updates, bug fixes, and new functionalities for AppExchange versions 1.16.1 to 1.16.3.
- [Salesforce Release Notes Q4 22](https://docs.screenmeet.com/docs/salesforce-release-notes-q4-22.md)
- [Salesforce Release Notes Q1 23](https://docs.screenmeet.com/docs/salesforce-release-notes-q1-2023.md)
- [Salesforce Release Notes Q3 23](https://docs.screenmeet.com/docs/salesforce-release-notes-q3-23.md)
- [Salesforce 2024 Release Notes](https://docs.screenmeet.com/docs/salesforce-2024-release-notes.md): Enhance your Salesforce experience with version updates, API improvements, and fixes for smoother session management and support operations.
- [ServiceNow](https://docs.screenmeet.com/docs/service-now.md)
- [Overview](https://docs.screenmeet.com/docs/servicenow-overview.md): Enhance your ServiceNow experience with ScreenMeet's video chat, screen share, and remote support, all within your platform for seamless service and support.
- [Requirements](https://docs.screenmeet.com/docs/servicenow-requirements.md): Install ScreenMeet in ServiceNow for a 30-day trial. Get support, updates, and optimal performance with regular upgrades. Contact us for licensing info!
- [Known Issues on Xanadu](https://docs.screenmeet.com/docs/known-issues-on-xanadu.md)
- [Getting Application from ServiceNow Store](https://docs.screenmeet.com/docs/finding-screenmeet-in-the-servicenow-store-1.md): This article serves as a guide on how to get the ServiceNow application.
- [Guided Setup](https://docs.screenmeet.com/docs/servicenow-guided-setup.md): Set up ScreenMeet integration in ServiceNow with this guide, covering user roles, service accounts, OAuth configuration, and UI customization.
- [Fine tune access and features with roles and groups within ServiceNow](https://docs.screenmeet.com/docs/fine-tune-access-with-roles.md): Manage feature access in ScreenMeet with custom roles in ServiceNow. Control agent permissions for Remote Support, Recording, and more effectively.
- [Configure ScreenMeet to only show on specified tables](https://docs.screenmeet.com/docs/configure-screenmeet-to-only-show-on-specified-tables.md)
- [Dashboards and Reports](https://docs.screenmeet.com/docs/servicenow-dashboards-and-reports.md): Manage ServiceNow sessions effectively with ScreenMeet's Dashboard and Custom Reports for tailored insights and enhanced session tracking.
- [AI Summarization](https://docs.screenmeet.com/docs/ai-summarization-snow.md): Enable AI Summarization in ScreenMeet for ServiceNow with streamlined permissions and enhance your incident management with automated summaries.
- [AI Assist](https://docs.screenmeet.com/docs/ai-assist-2.md)
- [Upgrading your ServiceNow + ScreenMeet application](https://docs.screenmeet.com/docs/updating-servicenow-application.md): Upgrade your ServiceNow application seamlessly with our guide, covering version checks, service account setup, and troubleshooting integration issues.
- [Ensuring Successful Cloning of a New ServiceNow Instance with ScreenMeet Settings](https://docs.screenmeet.com/docs/implementing-cloned-servicenow-and-screenmeet-integration.md): Ensure successful cloning of ScreenMeet in ServiceNow with our step-by-step guide for configuration and service account setup.
- [ScreenMeet Beam + ServiceNow Installation](https://docs.screenmeet.com/docs/screenmeet-beam-servicenow-installation.md): Integrate ScreenMeet Beam into ServiceNow, create targeted Beam Groups, and manage device access with ease. Follow our guide for installation on Windows/Mac.
- [Manage Beam Access via ServiceNow Roles and Groups](https://docs.screenmeet.com/docs/manage-beam-access-via-servicenow-roles-and-groups.md)
- [Overview](https://docs.screenmeet.com/docs/snow-api-overview.md): Explore the new ScreenMeet x_prois_sm class for seamless session management, integrating with the Service-Now REST API for real-time updates.
- [API Details](https://docs.screenmeet.com/docs/snow-api-reference.md): Create, schedule, reschedule, and close ScreenMeet sessions in Service-Now with customizable agent preferences for enhanced session management.
- [Starting a Session from within ServiceNow](https://docs.screenmeet.com/docs/starting-a-session-from-within-servicenow.md): This article serves as a guide on how to start sessions from within ServiceNow.
- [Starting a Beam Session](https://docs.screenmeet.com/docs/starting-a-beam-session.md)
- [Running a Session](https://docs.screenmeet.com/docs/running-a-session-in-servicenow.md): This article serves as a guide on how to run sessions inside of ServiceNow.
- [Session History within Case](https://docs.screenmeet.com/docs/session-history-within-servicenow-case.md): This article serves as a guide on how to view session history within a ServiceNow case.
- [Reviewing Session Logs in ServiceNow](https://docs.screenmeet.com/docs/reviewing-session-logs-in-servicenow.md)
- [ServiceNow Release Notes Q1 22](https://docs.screenmeet.com/docs/servicenow-release-notes-q1-22.md): This article serves as a release note document for Q1 22 for ServiceNow.
- [ServiceNow Release Notes Q3 22](https://docs.screenmeet.com/docs/servicenow-release-notes-q3-2022.md)
- [ServiceNow Release Notes Q1 23](https://docs.screenmeet.com/docs/servicenow-release-notes-q1-2023.md)
- [ServiceNow Release Notes Q3 23](https://docs.screenmeet.com/docs/servicenow-release-notes-q3-23.md)
- [ServiceNow Release Notes Q2 24](https://docs.screenmeet.com/docs/servicenow-release-notes-q2-24-1.md)
- [ServiceNow Release Notes Q3 24](https://docs.screenmeet.com/docs/servicenow-release-notes-q3-24.md)
- [ServiceNow Release Notes Q4 24](https://docs.screenmeet.com/docs/servicenow-release-notes-q4-24.md)
- [Tanium](https://docs.screenmeet.com/docs/tanium.md)
- [ScreenMeet Screen Sharing for Tanium Direct Connect: Overview](https://docs.screenmeet.com/docs/overview-and-licensing.md): Tanium Direct Connect integrates ScreenMeet for seamless screen sharing, enabling efficient remote support and role assignment for help desk agents.
- [Requirements and Network Configuration for Tanium Screen Sharing](https://docs.screenmeet.com/docs/requirements-and-network-configuration.md): Ensure your Tanium setup meets ScreenMeet's licensing, network, and endpoint requirements for seamless screen sharing sessions.
- [Screen Sharing User Role Permissions](https://docs.screenmeet.com/docs/permission.md)
- [Starting a Screen Sharing Session from Tanium](https://docs.screenmeet.com/docs/starting.md)
- [Unattended Screen Sharing Sessions and Personas](https://docs.screenmeet.com/docs/una.md): Learn how to create custom roles and personas for unattended sessions in Tanium, enabling secure access to Windows endpoints without user permission.
- [Managing Sessions: View, Join, End, and Audit](https://docs.screenmeet.com/docs/managing-sessions.md): Learn to view, join, and end ScreenMeet sessions via Tanium, access session history, and integrate audit logs with ServiceNow for seamless management.
- [Tanium FAQ](https://docs.screenmeet.com/docs/tanium-faq.md): Get answers to common ScreenMeet for Tanium questions, including connectivity, performance, and session management for seamless remote support.
- [Zendesk](https://docs.screenmeet.com/docs/zendesk.md)
- [Requirements & Overview](https://docs.screenmeet.com/docs/zendesk-requirements-overview.md): ScreenMeet offers seamless remote support via Zendesk, enabling agents to control devices in real-time with just a few clicks. Try it now!
- [Installation Guide](https://docs.screenmeet.com/docs/installation-guide.md): This article serves as a guide on how to install the ScreenMeet Zendesk integration.
- [Sign in with Zendesk](https://docs.screenmeet.com/docs/sign-in-with-zendesk.md): This article serves as a guide on how to sign into ScreenMeet inside of Zendesk.
- [Creating a Session](https://docs.screenmeet.com/docs/zendesk-creating-a-session.md): This article serves as a guide on how to create a session within Zendesk.
- [Create Multiple Sessions](https://docs.screenmeet.com/docs/create-multiple-sessions.md): This article serves as a guide on how to create multiple ScreenMeet sesisons in zendesk.
- [Zendesk Release Notes Q3 22](https://docs.screenmeet.com/docs/zendesk-release-notes-q3-2022.md)
- [Microsoft D365](https://docs.screenmeet.com/docs/omnichannel-engagement-hub-integration.md)
- [Overview](https://docs.screenmeet.com/docs/dynamics365-overview.md): Enhance customer support with ScreenMeet's Dynamics 365 video chat, screenshare, and cobrowse solutions for seamless, secure communication.
- [Requirements](https://docs.screenmeet.com/docs/d365-requirements.md): This article serves as a requirement list for D365 integration.
- [Installation](https://docs.screenmeet.com/docs/installation-4.md)
- [Initial Installation](https://docs.screenmeet.com/docs/omnichannel-initial-install.md): This article serves as a guide on how to install ScreenMeet in Omnichannel.
- [Configuring Environment Variables](https://docs.screenmeet.com/docs/configuring-environment-variables.md): Update your ScreenMeet for Omnichannel environment variables, including Tenant ID and API Key, to ensure seamless integration with Dynamics 365.
- [Configure API service](https://docs.screenmeet.com/docs/configure-api-service.md): Configure 2-way communication between D365 and ScreenMeet by creating an application user and assigning the ScreenMeet API Service security role.
- [Finalize Configuration](https://docs.screenmeet.com/docs/finalize-d365-configuration.md): This article serves as a guide on how to finalize the Omnichannel integration.
- [Enable ScreenMeet for Omnichannel Chat Widget](https://docs.screenmeet.com/docs/enable-omnichannel-for-screenmeet.md): Enable ScreenMeet for your Omnichannel chat widget in Dynamics. Follow simple steps to enhance user features with co-browsing capabilities.
- [Starting a Session from Dynamics](https://docs.screenmeet.com/docs/starting-a-dynamics-session.md): This article serves as a guide on how to start a ScreenMeet session inside of Dynamics.
- [Running a Session](https://docs.screenmeet.com/docs/running-a-dynamics-session.md): This article serves as a guide on how to run a dynamics session based on which ScreenMeet product you are using.
- [Session History within Dynamics](https://docs.screenmeet.com/docs/session-history-within-dynamics.md): This article serves as a guide on how to view session history within Dynamics.
- [Overview](https://docs.screenmeet.com/docs/customer-service-hub-overview.md): Enhance customer support with ScreenMeet's Dynamics 365 video chat, screenshare, and cobrowsing for seamless, secure, and efficient communication.
- [Requirements](https://docs.screenmeet.com/docs/customer-service-hub-requirements.md)
- [Initial Installation](https://docs.screenmeet.com/docs/initial-installation.md)
- [Configuring Environment Variables](https://docs.screenmeet.com/docs/configuring-environment-variables-service-hub.md)
- [Configure API service](https://docs.screenmeet.com/docs/configure-api-service-customer-service-hub.md)
- [Finalize Configuration](https://docs.screenmeet.com/docs/finalize-configuration-customer-service-hub.md)
- [Microsoft D365 Release Notes Q1 22](https://docs.screenmeet.com/docs/omnichannel-release-notes-q1-22.md): Streamline your ScreenMeet experience with JWT authentication, live scheduling, and guest video controls for seamless agent collaboration in Microsoft Omnichannel.
- [Microsoft D365 Release Notes Q2 22](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q2-22.md): This article for the Q2 2022 release highlights ScreenMeet now provides an integration with Dynamics Customer Service Hub.
- [Microsoft D365 Release Notes Q3 22](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q3-2022.md)
- [Microsoft D365 Release Notes Q4 2022](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q4-2022.md)
- [Microsoft D365 Release Notes Q1 23](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q1-2023.md)
- [Microsoft D365 Release Notes Q2 23](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q2-23.md)
- [Genesys](https://docs.screenmeet.com/docs/genesys.md)
- [How To Install ScreenMeet in Your Genesys Instance](https://docs.screenmeet.com/docs/genesys-installation.md)
- [Remote Support](https://docs.screenmeet.com/docs/remote-support.md)
- [Overview](https://docs.screenmeet.com/docs/remote-support-overview.md): This article outlines what the ScreenMeet remote support tool does.
- [Requirements](https://docs.screenmeet.com/docs/remote-support-requirements.md): This article outlines the requirements to run the ScreenMeet remote application program.
- [Preinstall the ScreenMeet Remote Support Client (Windows, macOS, and Linux)](https://docs.screenmeet.com/docs/deploying-a-pre-installed-client.md): Deploy the ScreenMeet desktop client with ease using our guide on installation, organization restrictions, and command-line parameters for Windows, macOS, and Linux.
- [TLS/SSL Inspection and ScreenMeet: Configuration and Security Controls](https://docs.screenmeet.com/docs/tls-ssl-inspection-screenmeet.md): Learn how to configure TLS/SSL inspection exceptions for ScreenMeet to ensure secure connections and avoid session warnings for your users.
- [Certificate-Based Device Validation](https://docs.screenmeet.com/docs/certificate-based-device-validation.md)
- [Remote Support Settings](https://docs.screenmeet.com/docs/remote-support-settings.md): This article outlines the available settings for remote support.
- [File Transfer Settings](https://docs.screenmeet.com/docs/file-transfer-settings.md): This file outlines the file transfer settings for remote support.
- [File & Recording Storage](https://docs.screenmeet.com/docs/file-recording-storage.md): Learn how to configure cloud file storage for ScreenMeet sessions, including options for CRM, AWS, and Azure, ensuring compliance and security.
- [AWS S3 File Storage](https://docs.screenmeet.com/docs/aws-s3-file-storage.md): Learn to configure ScreenMeet for storing session files in your AWS S3 bucket, ensuring secure uploads and compliance with your organization's policies.
- [Custom Windows Tools](https://docs.screenmeet.com/docs/custom-windows-tools.md): Streamline remote support with Custom Windows Tools, enabling quick execution of PowerShell commands to enhance efficiency and reduce errors.
- [Remote Support Branding](https://docs.screenmeet.com/docs/new-custom-branding.md): Customize your ScreenMeet Remote Support client with unique branding options like app name, logo, and colors for a personalized user experience.
- [Custom Consent Message](https://docs.screenmeet.com/docs/custom-consent-message.md)
- [Timeout Settings](https://docs.screenmeet.com/docs/timeout-settings.md): This article outlines the timeout settings for remote support sessions.
- [Remote Support Custom Domains](https://docs.screenmeet.com/docs/remote-support-custom-domains.md): Customize your ScreenMeet Remote Support domain for a fully branded experience. Choose from subdomains, custom domains, or hosted landing pages.
- [Organization Not Allowed](https://docs.screenmeet.com/docs/organization-not-allowed.md)
- [Retrieving Logs](https://docs.screenmeet.com/docs/remote-support-retrieving-logs.md): This article outlines how logs can be retrieved from the end users device.
- [Review Agent Sessions](https://docs.screenmeet.com/docs/review-agent-sessions.md): Review agent sessions in ScreenMeet: access session history, view details, and analyze performance metrics for improved session quality.
- [Starting a session](https://docs.screenmeet.com/docs/starting-a-remote-support-session-from-screenmeet-console.md): This article outlines how to start a remote support session.
- [Instructions to Person at End Point Device](https://docs.screenmeet.com/docs/instructions-to-person-at-end-point-device.md): Learn how to initiate and manage a remote support session with ScreenMeet, including download steps and user interactions for seamless assistance.
- [New Remote Support Client for Windows](https://docs.screenmeet.com/docs/new-remote-support-client-for-windows.md): Explore the new ScreenMeet Remote Support client for Windows, featuring a refreshed design, enhanced user experience, and intuitive session controls.
- [New Remote Support Client for Mac](https://docs.screenmeet.com/docs/beta-mac-client.md): Explore the new ScreenMeet Remote Support client for Mac, featuring a refreshed design, enhanced user experience, and intuitive session controls.
- [Connecting to Mac devices](https://docs.screenmeet.com/docs/connecting-to-macs.md): Learn how to enable macOS permissions for ScreenMeet Remote Support, ensuring seamless remote viewing and control with easy step-by-step instructions.
- [Connecting to ChromeOS devices](https://docs.screenmeet.com/docs/connecting-to-chromeos-devices.md)
- [Connecting to Mobile devices](https://docs.screenmeet.com/docs/remotely-support-mobile-devices.md): Provide seamless remote support for mobile devices with ScreenMeet. Connect easily via link, download the app, and assist users effectively.
- [Reviewing a Session](https://docs.screenmeet.com/docs/reviewing-a-remote-support-session.md): Learn how to review completed sessions by gathering session IDs, accessing session logs, and analyzing metrics in your CRM like Salesforce and Zendesk.
- [Screen Annotation](https://docs.screenmeet.com/docs/screenmeet-screen-annotation.md): This article outlines how the annotation feature works within Remote Support.
- [Screenshot](https://docs.screenmeet.com/docs/remote-support-screenshot.md): This article outlines the ways to upload screenshots in remote support.
- [System Information](https://docs.screenmeet.com/docs/screenmeet-system-information.md): This article outlines how to view device information in ScreenMeet remote support.
- [Zoom to Original Size](https://docs.screenmeet.com/docs/screenmeet-zoom-to-original-size.md): This article outlines how to zoom in on the view of the remote device.
- [Stream Performance](https://docs.screenmeet.com/docs/screenmeet-stream-performance.md): This article outlines how to adjust stream performance in remote support.
- [Invite Agents To Join Session](https://docs.screenmeet.com/docs/screenmeet-invite-agents-to-join-session.md): This article outlines how to invite other agents to the remote support session.
- [File Transfer](https://docs.screenmeet.com/docs/screenmeet-file-transfer.md): Securely transfer files up to 2GB between Agents and end users with ease, enhancing collaboration during remote support sessions.
- [Chat](https://docs.screenmeet.com/docs/screenmeet-chat.md): This article outlines how to utilize the chat feature in remote support.
- [Leave Session](https://docs.screenmeet.com/docs/screenmeet-leave-session.md): This article outlines how to leave a remote support session.
- [Connection Information](https://docs.screenmeet.com/docs/connection-info.md): This article outlines information about the ScreenMeet remote support connection.
- [Minimize/Maximize Tools](https://docs.screenmeet.com/docs/screenmeet-minimizemaximize-tools.md): Learn how to adjust magnification and toolbar visibility on your device with simple icon selections for an enhanced user experience.
- [Pasting Text from Clipboard](https://docs.screenmeet.com/docs/pasting-text.md)
- [Request Remote Control](https://docs.screenmeet.com/docs/screenmeet-remote-control.md): Control client devices with ScreenMeet's Remote Control feature. Agents can manage applications and data seamlessly once access is granted.
- [Request Administrator Permissions](https://docs.screenmeet.com/docs/screenmeet-requesting-uac-permission.md): Learn how to request administrator permissions during ScreenMeet Remote Support sessions, and understand UAC behavior across EXE, MSI, and Tanium clients.
- [Windows Tools](https://docs.screenmeet.com/docs/screenmeet-windows-tools.md): Enable Windows Tools with Remote Control, using shortcuts for commands and PowerShell. Learn to manage UAC and run commands efficiently.
- [Clipboard](https://docs.screenmeet.com/docs/screenmeet-clipboard.md): This article outlines how to utilize the ScreenMeet remote clipboard.
- [Privacy Curtain](https://docs.screenmeet.com/docs/privacy-curtain.md): Obscure your screen during support sessions with the Privacy Curtain feature, ensuring privacy while maintaining full control. Compatible with Windows 2004+.
- [Auto Login](https://docs.screenmeet.com/docs/screenmeet-auto-login.md): Save client credentials locally and securely for easy Reboot/Reconnection, ensuring automatic login while maintaining session security.
- [Reboot Safe Mode](https://docs.screenmeet.com/docs/screenmeet-reboot-safe-mode.md): This article outlines how to reboot the machine in safe mode through remote support.
- [Troubleshooting Keyboard Input in Virtual Machines and Multi-Language Environments](https://docs.screenmeet.com/docs/troubleshooting-keyboard-input-in-virtual-machines.md)
- [November](https://docs.screenmeet.com/docs/release-notes-november-2019.md): Explore the latest features in ScreenMeet for Windows and MacOS, including whiteboard tools, improved screenshot options, and enhanced performance fixes.
- [October](https://docs.screenmeet.com/docs/release-notes-october-2019.md): Explore the latest updates in October 2019, featuring redesigned Windows and Mac tools, improved iOS workflows, and essential bug fixes for enhanced performance.
- [September](https://docs.screenmeet.com/docs/release-notes-september-2019.md): Explore September 2019 updates: safe mode reboot, feedback surveys, connection stability, and performance fixes for a better ScreenMeet experience.
- [August ](https://docs.screenmeet.com/docs/release-notes-august-2019.md): Explore new features like Low-Performance Mode, Remote Clipboard, and Connection Info for enhanced stability and performance in your sessions.
- [July](https://docs.screenmeet.com/docs/release-notes-july-2019.md): Explore the latest features in July 2019, including hotkey support, Remote UAC, and performance fixes for Windows and MacOS tools.
- [January](https://docs.screenmeet.com/docs/release-notes-january-2020.md): Explore the latest January 2020 updates: clipboard enhancements, zoom features, improved remote control, and bug fixes for a better user experience.
- [February](https://docs.screenmeet.com/docs/release-notes-february-2020.md): Explore the latest features in February 2020, including UI/UX redesigns, bug fixes, and enhanced Zoom panning for MacOS and iOS.
- [March](https://docs.screenmeet.com/docs/release-notes-march-2020.md): Explore the latest March 2020 updates: screenshot redesign, improved MacOS performance, and enhanced case management features in ServiceNow and Zendesk.
- [September](https://docs.screenmeet.com/docs/september-2020.md): Save auto-login credentials securely for seamless Windows reboot/reconnect. Experience enhanced remote control with encrypted local storage.
- [October](https://docs.screenmeet.com/docs/release-notes-october-2020.md): Explore the latest features in ScreenMeet: File Transfer V2, MacOS Big Sur support, expandable chat, and performance fixes for enhanced user experience.
- [Remote Support Release Notes - Q1 22](https://docs.screenmeet.com/docs/remote-support-release-notes-q1-22.md): ScreenMeet Remote Support Release notes Q1 22
- [Remote Support Release Notes Q2 22](https://docs.screenmeet.com/docs/remote-support-release-notes-q2-22.md): Explore the product enhancements and issues resolved in the Q2 2022 release notes for Remote Support including updates for in-console audio playback, and Windows users.
- [Remote Support Release Notes Q3 22](https://docs.screenmeet.com/docs/remote-support-release-notes-q3-22.md): Explore the latest bug fixes and enhancements in our app updates, including improved chat features, SSL support, and user experience upgrades.
- [Remote Support Release Notes Q4 22](https://docs.screenmeet.com/docs/remote-support-release-notes-q4-22.md)
- [Remote Support Release Notes Q1 23](https://docs.screenmeet.com/docs/remote-support-release-notes-q1-2023.md): Explore the latest product enhancements and bug fixes for ScreenMeet Remote Support in the Q1 2023 release.
- [Remote Support Release Notes Q2 23](https://docs.screenmeet.com/docs/remote-support-release-notes-q2-2023.md): Explore the latest product enhancement and bug fixes for ScreenMeet Remote Support in the Q2 2023 release.
- [Remote Support Release Notes Q3 23](https://docs.screenmeet.com/docs/remote-support-release-notes-q3-23.md)
- [Remote Support Release Notes Q4 23](https://docs.screenmeet.com/docs/remote-support-release-notes-q4-23.md)
- [Remote Support Release Notes Q1 24](https://docs.screenmeet.com/docs/remote-support-release-notes-q1-24.md)
- [Remote Support Release Notes Q2 24](https://docs.screenmeet.com/docs/remote-support-release-notes-q2-24.md): Explore the latest software updates with enhanced accessibility, improved logging, and bug fixes for Mac, Windows, and Linux clients.
- [Remote Support Release Notes Q3 24](https://docs.screenmeet.com/docs/remote-support-release-notes-q3-24.md): Explore the latest updates in version 24.9.0, featuring enhanced security, improved functionality, and crucial bug fixes for Mac and Windows applications.
- [Remote Support Release Notes Q4 24](https://docs.screenmeet.com/docs/remote-support-release-notes-q4-24.md)
- [Live](https://docs.screenmeet.com/docs/live-2.md)
- [Overview & Requirements](https://docs.screenmeet.com/docs/live-overview.md): This article outlines the ScreenMeet Live product at a high level.
- [Live Settings](https://docs.screenmeet.com/docs/screenmeet-live-settings.md): This article outlines the available settings that an admin can change for ScreenMeet Live.
- [File Transfer Settings](https://docs.screenmeet.com/docs/file-transfer-settings-1.md)
- [AWS S3 File Storage](https://docs.screenmeet.com/docs/aws-s3-file-storage-live.md): Learn how to store files in AWS S3 buckets with IAM user access, ensuring secure and efficient file management for your ScreenMeet recordings.
- [Custom Background](https://docs.screenmeet.com/docs/screenmeet-live-custom-background.md): This article outlines how an admin can upload a background that their users can use in ScreenMeet Live.
- [Custom Domain](https://docs.screenmeet.com/docs/live-custom-domain.md): Customize your ScreenMeet Live session domain easily with options for subdomains or fully custom URLs, including SSL certificate management.
- [Custom URL](https://docs.screenmeet.com/docs/custom-url.md): Change live URL parameters to include user names for new sessions. Learn how to format names in URLs for seamless integration in live calls.
- [Custom Styling Guide](https://docs.screenmeet.com/docs/live-custom-styling-guide.md): Customize your Live experience with color variables and templates. Download the Excel file to apply your desired changes easily.
- [Configure Chat Translation with Language I/O - Live](https://docs.screenmeet.com/docs/configure-chat-translation-with-language-i-o-live.md): Enable real-time chat translation in ScreenMeet using Language I/O. Configure settings easily for seamless communication across 150+ languages.
- [Starting a Session](https://docs.screenmeet.com/docs/starting-a-live-session.md): This article outlines how to start a Live Session.
- [Hosting a Desktop Session](https://docs.screenmeet.com/docs/hosting-a-live-desktop-session.md): Navigate the Live platform with ease! Learn to manage microphone, camera, and background settings for a seamless session experience.
- [Hosting a Mobile Session](https://docs.screenmeet.com/docs/hosting-a-mobile-live-session.md): Join Live sessions on mobile with easy microphone and camera settings, plus essential tools for a seamless meeting experience.
- [Scheduling a Session](https://docs.screenmeet.com/docs/scheduling-a-live-session.md): Schedule ScreenMeet Live sessions easily, share links with customers, and manage meetings through CRM or Salesforce for seamless communication.
- [Reviewing a Session](https://docs.screenmeet.com/docs/reviewing-a-live-session.md): Learn how to review completed sessions in ScreenMeet Live by gathering session IDs and accessing session details, logs, and metrics effectively.
- [Live Troubleshooting Guide](https://docs.screenmeet.com/docs/live-troubleshooting-guide.md): Resolve screen sharing issues in ScreenMeet Live by adjusting camera and microphone permissions on Windows, macOS, and mobile devices.
- [Live Release Notes Q1 22](https://docs.screenmeet.com/docs/live-release-notes-q1-22.md): ScreenMeet Live 2.0 enhances usability with features like HD screen sharing, virtual backgrounds, and improved performance for seamless collaboration.
- [Live Release Notes Q2 22](https://docs.screenmeet.com/docs/live-release-notes-q2-22.md): Explore the latest updates from the Q2 2022 release including browser title customization, iOS Chrome support, and session recordings.
- [Live Release Notes Q3 22](https://docs.screenmeet.com/docs/live-release-notes-q3-22.md): Explore the latest product enhancements and corrected  issues from the Q3 2022 release including simultaneous desktop.
- [Live Release Notes Q4 22](https://docs.screenmeet.com/docs/live-release-notes-q4-22.md)
- [Live Release Notes Q1 23](https://docs.screenmeet.com/docs/live-release-notes-q1-2023.md): Explore the latest product enhancements and corrected issues from the Q1 2023 release, including new snapshot functions, camera settings, and remote control improvements.
- [Live Release Notes Q2 23](https://docs.screenmeet.com/docs/live-release-notes-q2-23.md): Explore the latest product enhancements and issues resolved from the Q2 2023 release.
- [Live Release Notes Q3 23](https://docs.screenmeet.com/docs/live-release-notes-q3-23.md)
- [Live Release Notes Q4 23](https://docs.screenmeet.com/docs/live-release-notes-q4-23.md)
- [Live Release Notes Q1 2024](https://docs.screenmeet.com/docs/live-release-notes-q1-2024.md)
- [Live Release Notes Q2 2024](https://docs.screenmeet.com/docs/live-release-notes-q2-2024.md)
- [Live Release Notes Q3 2024](https://docs.screenmeet.com/docs/live-release-notes-q3-2024.md)
- [Live Release Notes Q4 2024](https://docs.screenmeet.com/docs/live-release-notes-q4-2024.md)
- [Beam](https://docs.screenmeet.com/docs/beam.md)
- [Beam Overview](https://docs.screenmeet.com/docs/screenmeet-beam-overview.md): ScreenMeet Beam offers unattended remote access for agents, enabling device management without user presence. Set up groups and install the Beam client easily.
- [Requirements](https://docs.screenmeet.com/docs/screenmeet-beam-requirements.md): This document outlines the requirements for Beams / Unattended ScreenMeet support.
- [Beam Client: Installation, Deployment, and Configuration Guide](https://docs.screenmeet.com/docs/beam-client-installation-deployment-and-configuration-guide.md): Install and deploy the ScreenMeet Beam Client on Windows and macOS with our comprehensive guide, covering manual and enterprise-scale rollouts.
- [Beam Groups: Setup, Settings, and Access Management](https://docs.screenmeet.com/docs/beam-groups-setup-settings-and-access-management.md): Manage Beam Groups in ScreenMeet to control device access, set permissions, and streamline device lifecycle policies for your organization.
- [Connecting to a Device Using Beam](https://docs.screenmeet.com/docs/screenmeet-beam-connecting-to-a-device-using-beam.md): Connect to your Beam devices easily by searching with names, IPs, and entering credentials to start your session seamlessly.
- [Refreshing Connection](https://docs.screenmeet.com/docs/refreshing-connection.md)
- [Beam Release Notes Q1 22](https://docs.screenmeet.com/docs/beam-release-notes-q1-2022.md): This article outlines the recent changes made to the Beam platform.
- [Beam Release Notes Q2 22](https://docs.screenmeet.com/docs/beam-release-notes-q2-2022.md): Explore the latest product enhancements for ScreenMeet Beam in the Q2 2022 release.
- [Beam Release Notes Q3 22](https://docs.screenmeet.com/docs/beam-release-notes-q3-22.md): Explore the latest product enhancements and resolved issues for ScreenMeet Beam in the Q3 2022 release.
- [Beam Release Notes Q4 22](https://docs.screenmeet.com/docs/beam-release-notes-q4-22.md): Explore the latest product enhancements for ScreenMeet Beam in the Q4 2022 release.
- [Beam Release Notes Q1 23](https://docs.screenmeet.com/docs/beam-release-notes-q1-2023.md): Explore the latest updates for 
ScreenMeet Beam in the Q1 2023 release, including product enhancements and bug fixes.
- [Beam Release Notes Q2 23](https://docs.screenmeet.com/docs/beam-release-notes-q2-23.md): Explore the latest product enhancements and bug fixes for ScreenMeet Beam in the Q2 2023 release.
- [Beam Release Notes Q3 23](https://docs.screenmeet.com/docs/beam-release-notes-q3-2023.md)
- [Beam Release Notes Q3 23](https://docs.screenmeet.com/docs/beam-release-notes-q4-23.md): Explore the latest product enhancements and bug fixes for ScreenMeet Beam in the Q3 2023 release.
- [Beam Release Notes Q1 24](https://docs.screenmeet.com/docs/beam-release-notes-q1-24.md)
- [Beam Release Notes Q2 24](https://docs.screenmeet.com/docs/beam-release-notes-q2-24.md)
- [Beam Release Notes Q4 24](https://docs.screenmeet.com/docs/beam-release-notes-q4-24.md)
- [CoBrowse](https://docs.screenmeet.com/docs/cobrowse.md)
- [Overview](https://docs.screenmeet.com/docs/cobrowse-overview.md): This article serves as a summary for the CoBrowse platform.
- [Requirements](https://docs.screenmeet.com/docs/cobrowse-requirements.md): This article serves as a list of the requirements to utilize ScreenMeet CoBrowse.
- [Cobrowse Settings](https://docs.screenmeet.com/docs/cobrowse-settings.md): Explore Cobrowse settings for secure sessions, including link scrambling, file transfer options, and privacy overlays to enhance user-agent interactions.
- [File Storage on AWS](https://docs.screenmeet.com/docs/cobrowse-aws-s3-file-storage.md): Learn how to store files in AWS S3 buckets with IAM user access, ensuring secure and efficient file management for your ScreenMeet recordings.
- [CoBrowse Deployments](https://docs.screenmeet.com/docs/cobrowse-deployments.md): Manage deployment keys for CoBrowse sessions to enhance security and prevent spoofing across domains. Learn how to create and update keys effectively.
- [File Transfer Settings](https://docs.screenmeet.com/docs/file-transfer-settings-cobrowse.md)
- [Quick Links](https://docs.screenmeet.com/docs/quick-links.md): Streamline CoBrowse sessions with Quick Links, allowing agents to share URLs that auto-join customers without manual PIN entry. Simplify support today!
- [Getting end users into a CoBrowse Session](https://docs.screenmeet.com/docs/getting-end-users-into-a-cobrowse-session.md)
- [Cobrowse Script ](https://docs.screenmeet.com/docs/cobrowse-script-setting-up.md): Learn how to install ScreenMeet's Co-browsing, support older browsers, and ensure security with Content-Security-Policy for seamless user sessions.
- [Hotkeys](https://docs.screenmeet.com/docs/cobrowse-hotkeys.md): Customize hotkeys like shift + space to open models and shift + escape to end sessions. Learn how to enable or disable hotkeys effectively.
- [Localization](https://docs.screenmeet.com/docs/cobrowse-localization.md): This article outlines adding locale data to customize the CoBrowse experience.
- [Remove End Cobrowse Button](https://docs.screenmeet.com/docs/cobrowse-remove-end-cobrowse-button.md): This article outlines removing the "End CoBrowse" button.
- [Custom Copy](https://docs.screenmeet.com/docs/cobrowse-custom-copy.md): This article outlines how you can change the text elements within the CoBrowse platform.
- [Advanced CSS customization](https://docs.screenmeet.com/docs/advanced-css-customization.md): Customize Cobrowse UI with CSS for granular control, including buttons, modals, and security features like Captcha and confidential banners.
- [Creating a Custom UI](https://docs.screenmeet.com/docs/cobrowse-creating-a-custom-ui.md): Create custom UI elements for cobrowsing sessions with JavaScript methods: open, start, prompt, and end sessions seamlessly.
- [Configuring Information Security & PII](https://docs.screenmeet.com/docs/cobrowse-configuring-information-security-pii.md): Learn how to protect sensitive information during cobrowsing by using HTML attributes and classes to exclude confidential elements from sharing.
- [Starting a Session with a URL](https://docs.screenmeet.com/docs/cobrowse-starting-a-session-with-a-url.md): This article outlines how you can start a CoBrowse session with a URL.
- [Events](https://docs.screenmeet.com/docs/cobrowse-events.md): This article outlines the events that happen when CoBrowse sessions are started or stopped.
- [Video Chat Integration](https://docs.screenmeet.com/docs/video-chat-integration.md): Enable ScreenMeet's Live video chat with Cobrowse by following simple setup steps. Customize your experience with essential elements and CSS styling.
- [Multiple Domain and Subdomain support](https://docs.screenmeet.com/docs/multiple-domain-and-subdomain-support.md): Enable seamless CoBrowse sessions across multiple domains with deployment keys, ensuring secure cross-domain communication for integrated websites.
- [Remote Control](https://docs.screenmeet.com/docs/cobrowse-remote-control-1.md)
- [Canvas](https://docs.screenmeet.com/docs/canvas.md)
- [Troubleshooting](https://docs.screenmeet.com/docs/troubleshooting.md): Troubleshoot CoBrowse issues with our step-by-step guide, covering script loading, connection failures, and rendering problems for seamless user experience.
- [Minimal Cobrowse Script](https://docs.screenmeet.com/docs/minimal-cobrowse-script.md)
- [How to Test ScreenMeet CoBrowse](https://docs.screenmeet.com/docs/how-to-test-screenmeet-cobrowse.md): Test ScreenMeet CoBrowse deployment effectively by validating sessions across various pages, ensuring seamless customer-agent interactions.
- [Starting a Session](https://docs.screenmeet.com/docs/starting-a-cobrowse-session.md): This article outlines how an agent can start a CoBrowse session.
- [Hosting a Session](https://docs.screenmeet.com/docs/hosting-a-cobrowse-session.md): Explore CoBrowse features like laser pointer, highlighter, remote control, and file transfer to enhance user support and engagement in real-time sessions.
- [Reviewing a Session](https://docs.screenmeet.com/docs/reviewing-a-cobrowse-session.md): Learn how to gather and review session IDs, access session logs, and analyze metrics in your CRM for effective session management.
- [CoBrowse Release Notes Q1 22](https://docs.screenmeet.com/docs/cobrowse-release-notes-q1-22.md): This article outlines recent changes that have been made to the CoBrowse platform in the first quarter of 2022.
- [CoBrowse Release Notes Q2 22](https://docs.screenmeet.com/docs/cobrowse-release-notes-q2-22.md): This article highlights issues resolved, product enhancements, and feature updates for ScreenMeet CoBrowse in the Q2 2022 release.
- [CoBrowse Release Notes Q3 22](https://docs.screenmeet.com/docs/cobrowse-release-notes-q3-22.md)
- [CoBrowse Release Notes Q4 22](https://docs.screenmeet.com/docs/cobrowse-release-notes-q4-22.md)
- [CoBrowse Release Notes Q1 23](https://docs.screenmeet.com/docs/cobrowse-release-notes-q1-2023.md)
- [CoBrowse Release Notes Q2 23](https://docs.screenmeet.com/docs/cobrowse-release-notes-q2-23.md): This article highlights bug fixes and product enhancements for ScreenMeet CoBrowse in the Q2 2023 release.
- [CoBrowse Release Notes Q3 23](https://docs.screenmeet.com/docs/cobrowse-release-notes-q3-23.md)
- [CoBrowse Release Notes Q4 23](https://docs.screenmeet.com/docs/cobrowse-release-notes-q4-23.md)
- [CoBrowse Release Notes Q1 24](https://docs.screenmeet.com/docs/cobrowse-release-notes-q1-24.md)
- [CoBrowse Release Notes Q2 24](https://docs.screenmeet.com/docs/cobrowse-release-notes-q2-24.md)
- [CoBrowse Release Notes Q3 24](https://docs.screenmeet.com/docs/cobrowse-release-notes-q3-24.md)
- [CoBrowse Release Notes Q4 24](https://docs.screenmeet.com/docs/cobrowse-release-notes-q4-24.md)
- [Replay](https://docs.screenmeet.com/docs/replay.md)
- [Overview](https://docs.screenmeet.com/docs/replay-overview.md): This article describes how the ScreenMeet Replay tool functions.
- [Requirements](https://docs.screenmeet.com/docs/replay-requirements.md): This article outlines the requirements for ScreenMeet Replay.
- [Apex API to Start Replay](https://docs.screenmeet.com/docs/replay-sfdc-apex-api-to-start-replay.md): This article describes how to use Salesforce Apex to start a ScreenMeet replay session.
- [Replay Settings](https://docs.screenmeet.com/docs/replay-settings.md): Explore Replay settings: manage audio recording, bitrate options, link expiration, and customize user messages for an enhanced recording experience.
- [Starting a Replay](https://docs.screenmeet.com/docs/starting-a-replay.md): This article outlines how to start a ScreenMeet replay session.
- [Creating a Replay Recording](https://docs.screenmeet.com/docs/creating-a-replay-recording.md): This article outlines how to create a ScreenMeet replay recording.
- [Reviewing a Replay](https://docs.screenmeet.com/docs/reviewing-a-replay.md)
- [Replay Release Notes Q1 2022](https://docs.screenmeet.com/docs/replay-release-notes-q1-2022.md): This article outlines recent changes made to the ScreenMeet replay platform.
- [Replay Release Notes Q4 22](https://docs.screenmeet.com/docs/replay-release-notes-q4-22.md)
- [Replay Release Notes Q1 23](https://docs.screenmeet.com/docs/replay-release-notes-q1-2023.md): This article outlines recent product enhancements and corrected issues made to ScreenMeet Replay in the Q1 2023 release.
- [Replay Release Notes Q2 23](https://docs.screenmeet.com/docs/replay-release-notes-q2-23.md)
- [Replay Release Notes Q3 23](https://docs.screenmeet.com/docs/replay-release-notes-q3-23.md)
- [Replay Release Notes Q1 24](https://docs.screenmeet.com/docs/replay-release-notes-q1-24.md)
- [Replay Release Notes Q2 24](https://docs.screenmeet.com/docs/replay-release-notes-q2-24.md)
- [ScreenMeet AI](https://docs.screenmeet.com/docs/screenmeet-ai.md)
- [Overview](https://docs.screenmeet.com/docs/screenmeet-ai-overview.md)
- [Requirements](https://docs.screenmeet.com/docs/ai-requirements.md)
- [AI Summary Studio](https://docs.screenmeet.com/docs/ai-summary-studio.md)
- [AI Summary History](https://docs.screenmeet.com/docs/ai-summary-history.md)
- [Frequently Asked Questions](https://docs.screenmeet.com/docs/screenmeet-ai-summarization-faq.md): AI Summarization enhances remote support by generating accurate, human-readable summaries from session data, improving documentation and training efficiency.
- [AI Release Notes Q4 24](https://docs.screenmeet.com/docs/ai-release-notes-q4-24.md)
- [Mobile SDK](https://docs.screenmeet.com/docs/mobile-sdk.md)
- [Overview](https://docs.screenmeet.com/docs/mobile-sdk-overview.md): Integrate ScreenMeet Mobile SDKs for app streaming, audio/video chat, remote control, and more to enhance your mobile applications with support features.
- [Getting a Mobile API Key](https://docs.screenmeet.com/docs/getting-a-mobile-api-key.md): This article outlines how to get a mobile API key for ScreenMeet
- [Session Events for Mobile](https://docs.screenmeet.com/docs/session-events-for-mobile.md)
- [Overview](https://docs.screenmeet.com/docs/android-sdk-overview.md): This article serves as an overview for the Android SDK
- [Android SDK Quickstart](https://docs.screenmeet.com/docs/android-quickstart-guide.md): This article serves as a quick start for the android SDK.
- [Developer Notes](https://docs.screenmeet.com/docs/developer-notes-android.md): This article serves as developer notes for android.
- [Developer Notes (3.0.11)](https://docs.screenmeet.com/docs/developer-notes-android-3011.md): Explore the new features in ScreenMeet SDK 3.0.11 for Android, including API changes, enhanced event handling, and improved video performance.
- [How-to: Display a video stream to the end-user](https://docs.screenmeet.com/docs/android-sdk-howto-video-stream.md)
- [How-to: Setup the app for Laser Pointer](https://docs.screenmeet.com/docs/android-sdk-howto-laser-pointer.md)
- [Overview](https://docs.screenmeet.com/docs/ios-sdk-overview.md): This article serves as an overview for the iOS SDK.
- [iOS SDK Quickstart](https://docs.screenmeet.com/docs/ios-quickstart-guide.md): Create a HelloWorld app in Xcode and integrate the ScreenMeet Mobile SDK for seamless app streaming to your support sessions.
- [Developer Notes](https://docs.screenmeet.com/docs/developer-notes-ios.md): Resolve Xcode 14.3 build issues with Cocoapods and ScreenMeetSDK by adjusting your Podfile and settings for M1 Macbooks. Get the solutions here!
- [Mobile SDK Release Notes](https://docs.screenmeet.com/docs/mobile-sdk-release-notes.md): Stay updated with the latest iOS and Android SDK releases, featuring bug fixes, new remote control capabilities, and enhanced performance improvements.
- [ScreenMeet Administrator Tools](https://docs.screenmeet.com/docs/screenmeet-administrator-tools.md)
- [Overview](https://docs.screenmeet.com/docs/screenmeet-administrator-console-overview.md): This article serves as an overview for the ScreenMeet administrator console.
- [Users](https://docs.screenmeet.com/docs/screenmeet-administrator-console-users.md): Manage users in your organization with ease: invite, disable, and track user activity, all from the ScreenMeet console. Stay organized and efficient!
- [Settings and Policies](https://docs.screenmeet.com/docs/screenmeet-administrator-console-settings-and-policies.md): This article serves as a guide on the Settings and Policies within Console.
- [Review Agent Sessions](https://docs.screenmeet.com/docs/screenmeet-administrator-console-review-agent-sessions.md): This article serves as a guide on how to review agent sessions.
- [Mobile API Keys](https://docs.screenmeet.com/docs/screenmeet-administrator-console-mobile-api-keys.md): This article serves as an overview for the mobile API keys
- [Integration Signing Key](https://docs.screenmeet.com/docs/screenmeet-administrator-console-integration-signing-key.md): This article serves as an overview of the integration signing key.
- [Webhooks](https://docs.screenmeet.com/docs/screenmeet-administrator-console-webhooks.md): This article serves as an overview for Webhooks.
- [Error Log](https://docs.screenmeet.com/docs/screenmeet-administrator-console-error-log.md): This article serves as an overview for the error log.
- [Data Export](https://docs.screenmeet.com/docs/screenmeet-administrator-console-data-export.md): Retrieve session data effortlessly with our data export feature, including logs, user details, and support actions in Excel/CSV format.
- [Regional Geo-Fencing](https://docs.screenmeet.com/docs/geofencing.md)
- [Hosted iFrame Wrapper](https://docs.screenmeet.com/docs/hosted-iframe-wrapper.md): This article serves as an overview for the iFrame wrapper.
- [Session Download Metadata API](https://docs.screenmeet.com/docs/session-download-metadata-api.md): Retrieve session metadata and download URLs using a 6-digit code with our API. Ensure proper redirects based on userAgent for seamless access.
- [Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)](https://docs.screenmeet.com/docs/azure-active-directory-sign-in.md): This article serves as an overview for the Azure Active directory sign in process.
- [Configuring ScreenMeet / Microsoft Entra ID integration](https://docs.screenmeet.com/docs/azure-active-directory-configure-screenmeet.md): This article serves as an overview for configuring the Azure Active Directory.
- [Using your Azure Blob for ScreenMeet File Storage](https://docs.screenmeet.com/docs/using-your-azure-blob-for-screenmeet-file-storage.md): Securely store ScreenMeet session recordings in your Azure Blob Container and access them easily via your CRM with encrypted links.
- [Okta Integration](https://docs.screenmeet.com/docs/okta-integration.md): Learn to configure Okta SAML Single Sign-On for ScreenMeet with step-by-step instructions for seamless integration and user access management.
- [ScreenMeet Enterprise Deployment Guide](https://docs.screenmeet.com/docs/screenmeet-enterprise-deployment-guide.md): Optimize ScreenMeet performance with essential configuration, firewall settings, and troubleshooting tips for seamless enterprise networking.
- [Egress IP Addresses](https://docs.screenmeet.com/docs/api-egress-ip-ranges.md): This article serves as an overview for which IP addresses must be whitelisted.
- [Security](https://docs.screenmeet.com/docs/security.md): Streamline customer support with ScreenMeet Support's secure SaaS, featuring robust encryption, network configuration, and compliance for optimal performance.
- [Firewall configuration / whitelisting](https://docs.screenmeet.com/docs/firewall-white-list.md): This article outlines firewall configuration for ScreenMeet.
- [SSL certificates for installed applications](https://docs.screenmeet.com/docs/ssl-certificates-for-installed-applications.md)
- [Configuring Webhooks for Data Sync](https://docs.screenmeet.com/docs/configuring-webhooks-for-data-sync.md): Learn how to configure Webhooks in ScreenMeet to send signed POST requests to your web service, ensuring secure message delivery and integration.
- [Webhook Data Dictionary](https://docs.screenmeet.com/docs/webhook-data-dictionary.md): This article outlines the webhook data dictionary.
- [ScreenMeet Platform Release Notes Q2 22](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q2-2022.md)
- [ScreenMeet Platform Release Notes Q3 22](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q3-22.md)
- [ScreenMeet Platform Release Notes Q4 22](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q4-22.md)
- [ScreenMeet Platform Release Notes Q1 23](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q1-2023.md)
- [ScreenMeet Platform Release Notes Q2 23](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q2-23.md)
- [ScreenMeet Platform Release Notes Q3 23](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q3-23.md): Explore the latest product enhancements and bug fixes in our September update, including chat notifications and session recording improvements.
- [ScreenMeet Platform Release Notes Q1 24](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q1-24.md)
- [ScreenMeet Platform Release Notes Q2 24](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q2-24.md)
- [ScreenMeet Platform Release Notes Q3 24](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q3-24.md)
- [ScreenMeet Platform Release Notes Q4 24](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q4-24.md)
- [Overview](https://docs.screenmeet.com/docs/trial-account-overview.md): This article outlines the trial account process.
- [Cobrowse Demo](https://docs.screenmeet.com/docs/cobrowse-demo.md): This article outlines the CoBrowse demo site.
- [ScreenMeet Developer Portal Overview](https://docs.screenmeet.com/docs/screenmeet-developer-portal-overview.md): Developer portal that outlines interacting with ScreenMeet REST APIs.
- [Salesforce Customers](https://docs.screenmeet.com/docs/salesforce-customers.md)
- [ServiceNow Customers](https://docs.screenmeet.com/docs/servicenow-customers.md)
- [ScreenMeet Console Customers](https://docs.screenmeet.com/docs/screenmeet-console-customers.md)
- [Features](https://docs.screenmeet.com/docs/features.md)
- [Getting Help](https://docs.screenmeet.com/docs/getting-help.md)
- [Reporting Issues & Creating Portal Account](https://docs.screenmeet.com/docs/reporting-issue-create-account.md): Learn how to report an issue effectively, select severity levels, and manage your support tickets in our comprehensive guide.
- [Resetting passwords for standalone organizations](https://docs.screenmeet.com/docs/resetting-passwords-for-standalone-organizations.md)
- [ScreenMeet + Tanium Troubleshooting](https://docs.screenmeet.com/docs/screenmeet-tanium-troubleshooting.md): Troubleshoot ScreenMeet connection issues caused by security/networking tools like Zscaler, VPNs, and firewalls with our comprehensive guide.
- [Retrieving ScreenMeet logs/ID for troubleshooting purposes](https://docs.screenmeet.com/docs/retrieving-logs.md): Learn how to retrieve browser logs, network logs, and session IDs for effective troubleshooting in Google Chrome, Firefox, and ScreenMeet applications.
- [Subscribe to ScreenMeet Release Notes](https://docs.screenmeet.com/docs/subscribe-to-screenmeet-release-notes.md)
- [ScreenMeet 2026 Release Notes](https://docs.screenmeet.com/docs/screenmeet-2026-release-notes.md): Enhanced security, improved logging, and seamless remote support features make our latest updates essential for efficient collaboration and user experience.
- [ScreenMeet 2025 Release Notes](https://docs.screenmeet.com/docs/2025-release-notes-5.md): Enhance your security with improved features across all products, including AI summaries, custom consent, and seamless remote support updates.