Requirement & Overview

Network Configuration

Important: In order to ensure Screenmeet/ScreenMeet Remote Assist works per specification, the following network configurations are needed:

-Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP

You may check your network configuration with our validation tool available here.

Remote Support - Supported Browsers (Agent)

ScreenMeet Support supports the following browsers and versions for Agent use in support sessions:

Chrome: 72+

Firefox: 65+

Edge: 17+

Safari: 12+

Remote Support - Supported OS (User)

The ScreenMeet Support client supports the following OS and versions on end user devices:

Windows: 7, 8 , 10, 10S

MacOS: 10.10+

Linux: Ubuntu 18.04.3+, Redhat 7.6+

iOS: 12.3.x+

Android: 5.0+

Windows Server: Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019