Requirement & Overview
- Updated On 24 Dec 2020
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Network Configuration
Important: In order to ensure Screenmeet/ScreenMeet Remote Assist works per specification, the following network configurations are needed:
-Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP
You may check your network configuration with our validation tool available here.
Remote Support - Supported Browsers (Agent)
ScreenMeet Support supports the following browsers and versions for Agent use in support sessions:
Chrome: 72+
Firefox: 65+
Edge: 17+
Safari: 12+
Remote Support - Supported OS (User)
The ScreenMeet Support client supports the following OS and versions on end user devices:
Windows: 7, 8 , 10, 10S
MacOS: 10.10+
Linux: Ubuntu 18.04.3+, Redhat 7.6+
iOS: 12.3.x+
Android: 5.0+
Windows Server: Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019