Requirements and Overview
- Updated On 28 Aug 2020
- 1 Minute To Read
Cobrowse will function in an incognito tab. It will function on a single domain if 3rd party cookies are blocked. Multiple domain support will not function if 3rd party cookies are blocked.
Windows: Edge, IE11, Chrome, Firefox
MacOS: Safari, Chrome, Firefox
iOS: Safari, Chrome
Android: Chrome, Firefox
Cobrowse is a fairly low bandwidth streaming solution and should perform acceptably on connections speeds of 1.5 Mbit/s (3G) or better.
Network Configuration Requirements
A website integrating Cobrowse should make its assets like images, stylesheets, css, icons, and fonts be publicly accessible on the internet so that the agent view may re-use them to help correctly render the page. VPNs, firewalls, or other corporate networks must whitelist the Secure Websocket protocol (wss) wss://*.screenmeet.com as well as https://*.screenmeet.com for port 443 via TCP and UDP. It is a common misconfiguration to only whitelist the https and subsequently users or agents have trouble starting a Cobrowse session even though they have a valid pin.