Requirements and Overview

Overview

Cobrowse is a JavaScript based website screen-sharing solution. It requires no downloads for either the end-user or the assisting agent. It enables both parties to view and interact with the same page thereby giving agents and users a shared visual context to allow easier and faster troubleshooting. It was designed to be simple to integrate, browser agnostic, and Cobrowse will function in an incognito tab. It will function on a single domain if 3rd party cookies are blocked. Multiple domain support will not function if 3rd party cookies are blocked

Browser Support

Windows: Edge, IE11, Chrome, Firefox

MacOS: Safari, Chrome, Firefox

iOS: Safari, Chrome

Android: Chrome, Firefox

Bandwidth Requirements

Cobrowse is a fairly low bandwidth streaming solution and should perform acceptably on connections speeds of 1.5 Mbit/s (3G) or better.

Network Configuration Requirements

A website integrating Cobrowse should make its assets like images, stylesheets, css, icons, and fonts be publicly accessible on the internet so that the agent view may re-use them to help correctly render the page. VPNs, firewalls, or other corporate networks must whitelist the Secure Websocket protocol (wss) wss://*.screenmeet.com as well as https://*.screenmeet.com for port 443 via TCP and UDP. It is a common misconfiguration to only whitelist the https and subsequently users or agents have trouble starting a Cobrowse session even though they have a valid pin.