Requirements & Overview
  • 08 Jun 2020
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Requirements & Overview

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Overview
ScreenMeet makes it simple to co-browse and remote control your customer's device directly from within the ServiceNow Incident without needing any additional software. Our modern, web-based remote support solution makes it easy for you to create a session and simple for your end-user to join on any device including Windows 7,8 or 10, Mac, Android 5.x+ and iOS. You do not need any additional desktop software to run or control a remote device. Everything works contextually in the browser inside of your ServiceNow instance.

After the session is complete, all of the informaton about your end-user's device is written to the Incident. Additionally, any recording is linked there as well as detailed event data for auditing and analytics.

Also, for field service workers, our mobile apps mean they can show their camera in real-time to the support professionals back in the office.

Finally, remote support that just works where you want it.

Requirements

A standard ServiceNOW deployment (with Incident/case objects) and a ScreenMeet account will be needed to use ScreenMeet.

Installation of ScreenMeet will require an Admin to install within ServiceNOW ITSM or CSM. After installing, you will be provided a trial for 30 days and will be a fully functional license.

To continue with a commercial license or have additional questions, please reach out to ScreenMeet's Support Team by creating a support ticket.

Licensing will be based on how users will be using ScreenMeet.

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