Requirements & Overview
  • 08 Jun 2020
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Requirements & Overview

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Overview
ScreenMeet is modern and easy to use remote support from your web browser; see and control any device from your Zendesk instance. Our Zendesk App works in Support and Chat to allow the agent to create a remote support session, invite the end user to share their screen via a URL and see and control the end-users’ device in real-time. When the end user clicks on the invite link, they are guided into the remote support session in the most user friendly way possible for their device. In almost all cases, the end user is up and running in 2-3 clicks and under 30 seconds.

Requirements
Installation of ScreenMeet will require an Admin to install within Zendesk Support or Chat.

ScreenMeet for Zendesk Support will install into your Zendesk Support Account.

ScreenMeet for Zendesk Chat will install into your Zendesk Chat Account.

After installing, you will be provided a trial for 30 days and will be a fully functional license.

To continue with a commercial license or have additional questions, please reach out to ScreenMeet's Support Team by creating a support ticket.

Licensing will be based on how users will be using ScreenMeet.

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