New Remote Support Client for Mac

We’re excited to introduce the new ScreenMeet Remote Support client for Mac. This introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements.

• Agents will start sessions the same way as before—no changes required.

• There are no changes to the download process — end users will continue to download the client the same way as before.

• End users will notice an updated look with clearer screens for PIN entry, user consent, file transfers, chat, and session controls.

• The features you know remain, now presented in a simpler, more intuitive design.

• Many enhancements were made to improve both the agent and end-user experience.

What is new?

• In-Session Logs: By clicking the caret in the bottom right corner of the application you can open session logs detailing what has been done in the session.

• Screen Share Option: Allows the end user to pick which screen to share during a session.

• Remote Support Branding: Allows your ScreenMeet Administrator to customize branding for the Remote Support client. (Available only for Mac - Windows coming soon)

• Custom Consent Message: Allows your ScreenMeet Administrator to customize the end user consent message that is displayed.

Below are images of the new UI you can expect your end-users to see when they are using the new Remote Support Mac client.

Toolbar Icons: The toolbar icons provide a quick visual indicator of whether features like screen sharing, remote control, and recording are enabled.

Exit | Minimize | Toggle High Contrast Mode

Screen Sharing: Indicates whether your screen is currently being shared with the agent.

Agent Connection: Shows if the agent is connected to the session or not.

Remote Control: Lets you know when remote control is enabled or disabled.

Recording: Displays when the session is being recorded.

PIN Code: Screen end users will see when they open ScreenMeet.

End User Consent (text may vary depending on your organizations settings)

Home Screen Navigation: This is the first screen your end user sees once they enter a session. From here, they can access all controls and features.

Files Screen: End users can upload files to share with the agent. If the agent uploads a file, it will appear here with options to view the file path or download the file.

File Transfer Requested: When the agent sends a file, the end user will see this pop-up asking them to accept or cancel the transfer. They can choose to automatically accept all future files.

In-Session Logs: This new feature allows both the agent and end user to review session logs together in the active session for quicker and easier troubleshooting.

Chat: The in-session chat enables real-time communication. The chat window can be focused when new messages arrive.

Paused Session: End users can pause the session, preventing the agent from viewing their screen until they resume.

About Screenmeet: Shows the version of the application currently installed.

Exit Session: After clicking ‘Exit’, the end user will see a confirmation pop-up to ensure they want to end the session.