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    ScreenMeet Live Session Object
    • 01 Feb 2022
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    Contenu

    ScreenMeet Live Session Object

    • Mis à jour le 01 Feb 2022
    • 2 Minutes à lire
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    Résumé de l’article

    Field Descriptions

    Field LabelTypeDescription
    Session Id
    screenmeet__Session_Id__c    		Text(16) (Unique)This is the external-id unique identifier of the ScreenMeet Session in the ScreenMeet system. This identifier is required when performing any kind of update or close operations on existing ScreenMeet Sessions.
    Created By
    CreatedById    		Lookup(User)(Standard Field) User lookup of the Salesforce user who created this session. This field will be set to the Service Account by default unless the Edit Audit Fields system permission for the Service Account have been enabled.
    Duration Seconds
    screenmeet__duration_seconds__c    		Number(10, 0)The number of seconds for which the session was in an active state.
    Last Modified By
    LastModifiedById    		Lookup(User)(Standard Field) The user who last modified this object.
    Live Session
    Name    		Text(80)(Standard Field) The Salesforce name/label for this session.
    Owner
    OwnerId    		Lookup(User,Group)(Standard Field) The user who owns this session. This field is set to the user who created the session.
    parentObjectId
    screenmeet__parentObjectId__c    		Text(18)The Salesforce Object ID of the object from which this session was created. If it is created from the Application Tab directly, this will be set to the User Id of the user who created the session. If the session is made with the ScreenMeet Live Widget from another object, then this value will be the ID of that object, e.g., 08p2F000000ODFEQA4
    parentObjectType
    screenmeet__parentObjectType__c    		Text(64)The parent object type, in lower case, where the parent object is the object into which the widget is embedded, e.g., case, opportunity, user, serviceappointment.
    PIN
    screenmeet__pin__c    		Number(10, 0)The session PIN. Primarily used with Support and Cobrowse sessions by the user to confirm session entry. These identifiers are temporary and are only active while the session is in a new or active state.
    Record Type
    RecordTypeId    		Record Type(Standard Field) The record type of this row.
    Recording URL
    screenmeet__recording_url__c    		URL(255)A URL where a user can download the recording of this session. Optional.
    Session Type
    screenmeet__session_type__c    		PicklistThe type of the session. Current enum values are live, support, cobrowse, and replay
    Start Time
    screenmeet__Start_Time__c    		Date/TimeThe timestamp of when the session is scheduled to start (only applies to scheduled sessions).
    Stats_JSON
    screenmeet__Stats__c    		Long Text Area(65536)This field will contain a JSON blob of various statistics and metrics related to the session and is not generally shown to users.
    Status
    screenmeet__Status__c    		Text(16)The status of the session. Current possible values are: scheduled, new, active, and closed.
    Termination Reason
    screenmeet__termination_reason__c    		Text(64)A brief description of why the session was closed, e.g., agent closed session.
    Time Ended
    screenmeet__time_ended__c    		Date/TimeThe time when the the session ended.
    User URL
    screenmeet__user_url__c    		URL(255)The URL to send to the end-user for them to join the session.
    Host URL
    screenmeet__host_url__c    		URL(255)The URL to send to the session host (e.g., the creating agent). This URL contains a unique token that will authenticate the user as the Host of the session. Currently, this is only valid for live session types.
    Host URL

    NOTE: We only recommend using the Host URL in communication channels such as email or SMS (text) as a security best practice. ScreenMeet does not recommend granting read access to this field for regular users.


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